Customer Care Specialist

MassMutual; Hartford (CT); Remote; USD 80,000 - 100,000; Full time

Job summary

A major insurance company is seeking a customer service representative to handle inquiries and educate clients about their insurance policies. This remote role requires strong communication skills and the ability to work effectively in a fast-paced environment. Candidates should have at least one year of customer service experience and a High School diploma. Comprehensive benefits and a supportive work culture are provided.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Supportive team environment

Access to networking opportunities

Annual bonus eligibility

Qualifications

• Minimum of 1+ years of customer service experience.
• Must be available to attend mandatory virtual training from November 3rd to December 12th, 2025.
• Ability to work any 8-hour shift within operating hours, 7am–7pm Central Time, Monday–Friday.

Responsibilities

• Build rapport with customers and resolve inquiries on the first contact.
• Educate customers about their insurance policies.
• Utilize multiple systems to achieve goals related to customer experience and call handling.

Skills

Customer service

Communication skills

Problem-solving

Fast-paced environment adaptability

Bilingual in Spanish

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Why Consider this Job Opportunity

• Salary up to $45,000, plus the ability to earn a 5% annual bonus
• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere within the U.S.
• Access to a diverse range of networking opportunities and Business Resource Groups
• Comprehensive benefits package with industry-leading pay
• A supportive and inclusive team environment that values ethics and integrity

What to Expect (Job Responsibilities)

• Build rapport with customers and resolve inquiries on the first contact
• Educate customers about their insurance policies
• Apply knowledge to handle problems independently while seeking guidance in complex situations
• Balance time effectively to meet expected service levels
• Utilize multiple systems to achieve goals related to customer experience and call handling

What is Required (Qualifications)

• Minimum of 1+ years of customer service experience
• High School Diploma or GED
• Must be available to attend mandatory virtual training from November 3rd to December 12th, 2025
• Ability to work any 8-hour shift within operating hours, 7am–7pm Central Time, Monday–Friday
• Strong communication skills and ability to work in a fast-paced environment

How to Stand Out (Preferred Qualifications)

• 2+ years of customer service experience
• Proficiency with Microsoft Office Suite
• Experience with insurance financial products or retail sales with direct consumer contact
• Bilingual in Spanish
• Strong problem-solving and critical thinking skills

#InsuranceServices #CustomerService #RemoteWork #CareerOpportunity #DiversityAndInclusion

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