Customer Care & Sales Specialist (Worldwide - U.S. Excluded)

Loop Support; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A forward-thinking staffing agency is seeking a Customer Care & Sales Specialist for a contemporary funeral home in Southern California. This fully remote role (outside the US) involves guiding families through cremation services with empathy and clarity while driving sales. The ideal candidate will have strong communication skills and at least 2 years of consumer sales experience.

Benefits

Competitive Compensation

PTO and paid U.S. holidays

Growth opportunity

Supportive leadership

Qualifications

• 2+ years of experience in consumer sales required.
• Fluency in English (spoken and written) required.

Responsibilities

• Answer inbound calls with empathy and professionalism.
• Guide leads through a structured sales process.
• Track and update lead progress in internal systems.

Skills

Communication

Sales

Empathy

Organization

Tools

CRM

VoIP

Job description

We’re Loop Support! We’re a forward-thinking staffing agency partnering with innovative companies that prioritize exceptional customer care and operational excellence. Our clients value skilled professionals who can convert leads, nurture relationships, and drive revenue—all while delivering outstanding service.

We’re currently hiring for a Customer Care & Sales Specialist on behalf of our client—a contemporary funeral home serving families in Southern California. If you're someone who can drive sales while combining empathy and clarity, we’d love to hear from you

This role is open to candidates worldwide, with the exception of the United States.

What You’ll Do:

As a Customer Care & Sales Specialist, you'll be the first point of contact for families navigating cremation and end-of-life services. You'll guide them with compassion, educate them on their options, and help them feel confident. Your key responsibilities will include:

• Answer inbound calls with empathy, professionalism, and clarity.
• Understand families’ needs and explain service options clearly.
• Guide leads through a structured sales process with care and follow-up.
• Maintain contact via calls, texts, and emails to support decision-making.
• Collaborate with internal teams to ensure smooth service handoffs.
• Track and update lead progress in internal systems and CRM tools.
• Participate in regular team check-ins and share feedback.
• Stay organized and adaptable in a fast-paced, remote environment.

What We’re Looking For:

We’re looking for motivated, compassionate sales professionals with strong communication skills. The ideal candidate will have:

• 2+ years of experience in consumer sales. (Required)
• Fluency in English (spoken and written). (Required)
• A stable internet connection and a reliable computer setup. (Required)
• A clear, empathetic, and persuasive communication style.
• Strong organization and comfort with tools like CRMs and VoIP.
• A quiet, distraction-free home office.

Why Apply?

• Fully remote: Work from anywhere (outside the US).
• Competitive Compensation: Earn between $10/hr and $13/hr in on-target earnings (OTE), which includes a guaranteed base pay plus performance-based bonuses. The final offer will reflect your experience.
• PTO and paid U.S. holidays: Take time to rest and recharge with paid time off and U.S. holiday coverage
• Growth opportunity: Be part of a fast-growing, mission-driven team.
• Supportive leadership: Work alongside experienced professionals who are passionate about innovation and development.

Next Steps — How to Apply

If you’re excited to make a meaningful impact and grow your sales career, we’d love to meet you!

1. Click "Apply now"
2. You will then be asked to take a sales assessment!
3. If qualified, you’ll be invited to move forward in the interview process.

Be a trusted guide during one of life’s most important moments—apply today!