Customer Care Representative - WFH RI

MTM; Warwick (RI); Remote; USD 24,000 - 36,000; Full time

Job summary

Join MTM as a Customer Care Representative where you'll be the frontline representative for Medical Transportation Management. This remote position requires a focus on providing personalized attention while managing inbound calls and ensuring excellent service to our clients and members. Your contribution will have a direct impact on transforming community access to healthcare services.

Benefits

Pay on Demand

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Flexible Scheduling

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Birthday Holiday

Casual Dress Environment

Tuition Reimbursement

Qualifications

• Must have 1 year of Call Center experience.
• 6 months of Customer Service experience required.
• Basic computer and typing skills needed.

Responsibilities

• Handle inbound calls from Members, Clients, and Facilities.
• Responsibilities increase in complexity as skills progress.

Skills

Customer Service

Call Center Experience

Basic Typing/Computer Skills

Navigational Skills

Job description

At MTM it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then join us as we remove community barriers, together!

MTM is looking for Customer Care Representatives to join our team.

Location: Remote Rhode Island

Hourly Rate: $15.00

What Will Your Job Look Like?

The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.

All you need for the Customer Care Representative role is:

Must reside in the State of Rhode Island

1 year of Call Center experience

6 months Customer Service experience

Basic typing/computer experience with excellent navigational skills

High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited

A quiet space within the home free of distractions to take in-coming calls

The culture and benefits of working for MTM:

We cultivate and are committed to a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team. Together, we will push to achieve our vision of communities without barriers—for all races.

What’s in it for you:

Pay on Demand

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Flexible Scheduling

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Birthday Holiday

Casual Dress Environment

Tuition Reimbursement

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

About the company

At MTM, we’re increasing healthcare access by connecting members to resources in their community. Find out what healthcare solutions we can offer you.

Notice

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