Customer Care Representative - WFH Arkansas

MTM; Little Rock (AR); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare services provider is seeking Customer Care Representatives to manage inbound calls and provide exceptional service. This remote position in Arkansas requires 1 year of call center experience and excellent navigational skills. Enjoy flexible scheduling and comprehensive health benefits. Join a team committed to community impact and inclusion.

Benefits

Pay on Demand

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Flexible Scheduling

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Birthday Holiday

Tuition Reimbursement

Leadership Mentoring Opportunities

Qualifications

• Must currently reside in Arkansas.
• 1 year of Call Center experience.
• 6 months Customer Service experience.
• High-speed Internet access is required.
• A quiet work environment free of distractions is necessary.

Responsibilities

• Handle inbound calls from Members, Clients, and Facilities.
• Manage 60 - 80 calls a day.
• Increase complexity of tasks as skills progress.

Skills

Call Center experience

Customer Service experience

Typing/computer experience

Excellent navigational skills

Job description

Overview

At MTM Health it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then join us as we remove community barriers, together!

MTM Health is looking for Customer Care Representatives to join our team.

Location: Remote Arkansas

Hourly Rate: $15.00

Responsibilities

What Will Your Job Look Like?

The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.

Qualifications

• Must currently reside in Arkansas

• 1 year of Call Center experience

• 6 months Customer Service experience

• Basic typing/computer experience with excellent navigational skills

• High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited

• A quiet space within the home free of distractions including caretaking in order to take in-coming calls.

Culture and Benefits

The culture and benefits of working for MTM:

We cultivate and are committed to a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team. Together, we will push to achieve our vision of communities without barriers—for all races.

What’s in it for you

• Pay on Demand

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Flexible Scheduling

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Birthday Holiday

• Tuition Reimbursement

• MTM Perks Discount Program

• Leadership Mentoring Opportunities

Equal Opportunity Employer

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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