Customer Care Representative (Summer Hiring Class)

Embrace Pet Insurance; United States; On-site; USD 40,000; Full time

Job summary

Join a leading pet insurance company as a Customer Care Representative, where you'll actively assist customers navigating their policies and claims. This full-time role requires strong communication and emotional resilience, as you handle a high volume of calls and provide crucial support to pet owners. With a starting salary around $40,000 annually, plus the potential for monthly incentives, it's a rewarding opportunity for those passionate about customer service.

Qualifications

• Experience in pet insurance, healthcare, or similar industries.
• Strong interpersonal skills and ability to handle challenging interactions.
• Desire to positively impact customer experiences.

Responsibilities

• Respond to 70-90 phone calls and emails daily.
• Assist customers with inquiries related to policies and claims.
• Collaborate with team members to improve service quality.

Skills

Empathy

Communication Skills

Resilience

Multitasking

Education

Experience in pet insurance or healthcare

Customer service role experience

Job description

Customer Care Representative (Summer Hiring Class)

Customer Care Representative (Summer Hiring Class)

Embrace Pet Insurance is looking for resilient, empathetic and team-oriented Customer Care Representatives to join our busy call center. In this role, you will be an invaluable part of the customer journey, from providing information to prospective clients to assisting existing customers with policy changes and claim inquiries. Being part of our Contact Center means you’ll be responding to a high volume of phone calls, emails, and providing support to other departments as needed.

Requirements

• Respond to 70-90 phone calls per day, providing exceptional customer service in every interaction
• Answer customer emails promptly, addressing their inquiries and concerns professionally
• Assist other departments with policy procedures and adjustments
• Help Pet Parents understand coverage and options, review claims, and maintain and adjust new and existing policies
• Collaborate with team members to ensure a supportive and efficient work environment, sharing knowledge and resources
• Handle emotionally challenging, intense, and stressful situations with grace and resilience

As cast members at Disney are taught, you must keep personal feelings “backstage” and bring your best forward.

Qualifications

• Experience working in the pet insurance, healthcare, or other insurance industries
• Strong mental and emotional resilience; ability to handle challenging customer interactions with patience and professionalism
• Excellent interpersonal and communication skills, including empathy and the ability to build rapport with customers
• Adaptability and the ability to multitask in a fast-paced and demanding environment
• Experience in a customer service role, preferably in a call center setting
• A genuine desire to make a positive impact on customers’ experiences and help them find solutions to their concerns

This shift for this position is M-F 11:30am-8:00pm and Saturday 10:00am-2:00pm EST. Training will last for 6 weeks and the training time will be confirmed prior to the hired class starting. The salary for this position is $40,000 annually in addition to monthly incentives. This position is also overtime eligible.

Embrace Pet Insurance offers a challenging yet rewarding work environment, where team-oriented individuals can thrive and grow in their careers. While the role can be mentally demanding and emotionally draining at times, the satisfaction derived from helping others and making a difference in the lives of pets and their families makes it a fulfilling opportunity. Candidates must be mentally and emotionally strong, have good outlets, and be aware of their limits to efficiently handle the demands of this position.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Insurance

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