Customer Care Representative - Remote (SC ONLY)

Teleperformance USA; South Carolina; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in digital business services is looking for a Pre-Licensed Representative in South Carolina. As part of the team, you will resolve consumer issues and assist with billing and policy changes while receiving extensive paid training to prepare for the State Insurance Exam. Competitive wages and full benefits including medical, dental, vision, and 401k are offered, demonstrating a commitment to employee growth and well-being.

Benefits

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k, and more)

Paid Time Off

Employee wellness and engagement programs

Qualifications

• Minimum 6 months customer service experience.
• Ability to type 25 WPM.
• Comfortable with desktop computers.

Responsibilities

• Resolve complex consumer issues and advise first-level representatives.
• Assist policyholders with billing questions and policy changes.

Skills

Excellent oral and written communication skills

Strong problem-solving skills

Good organization and prioritization skills

Education

High School Diploma or GED

Job description

Category: Customer Service/Support

About TP

TP is a global, digital business services company that delivers advanced, digitally powered business services to help the world’s best brands streamline their operations in meaningful and sustainable ways.

With over 500,000 passionate people speaking more than 300 languages, our global presence allows us to support our communities, clients, and the environment effectively.

If you are seeking a career and not just a job, TP is the place for you! We want to invest in your future!

How to Become a Licensed Insurance Agent

TP offers a 5-day paid training program to prepare you for the State Insurance Exam. You will be paid to study! We provide a trainer, study materials, cover the exam costs, and schedule your exam.

After passing the exam, TP will support you in obtaining your license in the 50 states and territories we serve.

Benefits of Working with TP

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Using a balanced high-tech and high-touch approach, combined with industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly and deliver excellence.

As a customer service representative, you will handle inquiries and find innovative solutions in a collaborative environment, interacting with diverse individuals daily. Your growth potential is limitless, as exemplified by our leadership stories.

Your Responsibilities

As a Pre-Licensed Representative, you will use decision-making skills to resolve consumer issues and support policyholders with billing, policy changes, and high-level concerns, adhering to company guidelines.

• Resolve complex consumer issues and advise first-level representatives
• Assist policyholders with billing questions and policy changes

Qualifications

• Must be located in South Carolina
• Minimum 6 months customer service experience
• Over 18 years old
• Ability to type 25 WPM
• High School Diploma or GED
• Comfortable with desktop computers
• Excellent oral and written communication skills
• Preferred: 6 months Call Center experience
• Strong problem-solving skills
• Flexible to work various shifts
• Proficient with Windows OS
• Good organization and prioritization skills

Work from Home Requirements

• Internet speed of at least 15 Mbps download and 5 Mbps upload
• No packet loss, ping under 50ms
• No satellite, mobile hotspot, P2P, or VPN connections
• Proof of internet speed required
• Quiet, clean workspace

Join Our Team

We value a positive, inclusive culture where employees feel supported and inspired. Our commitment is to a healthy work-life balance, diversity, and a welcoming environment for all.

EOE/Disability/Vets