Customer Care Representative NI

Simera; United States; Remote; USD 21,000 - 34,000; Full time

Job summary

Simera is seeking a customer care specialist to respond to inquiries across email, chat, phone and other channels. You will provide accurate information, helpful solutions, and assist with orders, services, or general issues.

A focus on empathy, active listening, and professional handling of complaints is essential, with thorough record-keeping in CRM systems. Remote-ready role requiring English proficiency and a reliable home setup.

Qualifications

• Previous experience in customer care, customer service, customer support, or call center roles.
• Excellent verbal and written communication skills.
• Empathy, patience, and a customer-first mindset.
• Strong problem-solving and active listening skills.
• Comfort using CRM systems, ticketing platforms, and digital tools.
• Reliable internet connection and a suitable setup for remote work.
• English proficiency.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels
• Provide accurate information and helpful solutions to customer questions and concerns
• Assist customers with requests, account-related questions, orders, services, or general issues
• Handle customer complaints professionally and work toward effective resolutions
• Follow up with customers to ensure their concerns have been resolved
• Escalate complex or sensitive issues to the appropriate department when necessary
• Maintain accurate records of customer interactions and requests
• Identify recurring customer concerns and communicate feedback to internal teams

Skills

Verbal communication

Written communication

Empathy

Patience

Customer-first mindset

Problem-solving

Active listening

Remote work setup

English proficiency

Tools

CRM systems

Ticketing platforms

Digital tools

Job description

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels
• Provide accurate information and helpful solutions to customer questions and concerns
• Assist customers with requests, account-related questions, orders, services, or general issues
• Handle customer complaints professionally and work toward effective resolutions
• Follow up with customers to ensure their concerns have been resolved
• Escalate complex or sensitive issues to the appropriate department when necessary
• Maintain accurate records of customer interactions and requests
• Identify recurring customer concerns and communicate feedback to internal teams

Requirements

• Previous experience in customer care, customer service, customer support, or call center roles
• Excellent verbal and written communication skills
• Empathy, patience, and a customer-first mindset
• Strong problem-solving and active listening skills
• Comfort using CRM systems, ticketing platforms, and digital tools
• Reliable internet connection and a suitable setup for remote work
• English proficiency