Customer Care Representative GT

Simera; United States; A distancia; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Simera seeks a dedicated customer care professional to respond to inquiries via email, chat, phone, and other channels. You will provide accurate information, resolve issues, and support customers with orders, services, and account questions.

Ideal candidates show empathy, strong communication, and problem-solving skills. A reliable remote setup and English proficiency are essential to succeed in this role.

Formación

• Prior experience in customer care, customer service, customer support, or call center roles.
• Excellent verbal and written communication skills.
• Empathy, patience, and a customer-first mindset.
• Strong problem-solving and active listening skills.
• Comfort using CRM systems, ticketing platforms, and digital tools.
• Reliable internet connection and a suitable setup for remote work.
• English proficiency.

Responsabilidades

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information and helpful solutions to customer questions and concerns.
• Assist customers with requests, account-related questions, orders, services, or general issues.
• Handle customer complaints professionally and work toward effective resolutions.
• Follow up with customers to ensure their concerns have been resolved.
• Escalate complex or sensitive issues to the appropriate department when necessary.
• Maintain accurate records of customer interactions and requests.
• Identify recurring customer concerns and communicate feedback to internal teams.

Conocimientos

Excellent verbal communication

Excellent written communication

Empathy

Active listening

Problem solving

English proficiency

Herramientas

CRM systems

Ticketing platforms

Digital tools

Descripción del empleo

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels
• Provide accurate information and helpful solutions to customer questions and concerns
• Assist customers with requests, account-related questions, orders, services, or general issues
• Handle customer complaints professionally and work toward effective resolutions
• Follow up with customers to ensure their concerns have been resolved
• Escalate complex or sensitive issues to the appropriate department when necessary
• Maintain accurate records of customer interactions and requests
• Identify recurring customer concerns and communicate feedback to internal teams

Requirements

• Previous experience in customer care, customer service, customer support, or call center roles
• Excellent verbal and written communication skills
• Empathy, patience, and a customer-first mindset
• Strong problem-solving and active listening skills
• Comfort using CRM systems, ticketing platforms, and digital tools
• Reliable internet connection and a suitable setup for remote work
• English proficiency