Customer Care Representative II

Southern-Glazer-S-Wine-; Puyallup (WA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical & Prescription Coverage

Dental & Vision Plans

401(k) plan

Tuition assistance

Wellness program

Parental leave

Paid vacation & sick leave

Job summary

Southern Glazer's Wine and Spirits in Puyallup, WA, is seeking a Customer Care Representative II to respond to customer inquiries, process orders, and support data entry and account maintenance. The role emphasizes accuracy and teamwork within a large beverage-distribution environment.

The position offers full-time employment with a comprehensive benefits package and opportunities for growth in customer service and operations.

Qualifications

• High school diploma or equivalency plus one year of experience.
• Knowledge of GAAP, federal guidelines, and organizational objectives.
• Proficiency with Microsoft Excel for pivot tables, charts, and complex formulas.

Responsibilities

• Answer inquiries regarding customers' accounts and orders.
• Enter financial data and issue credit/debit memos.
• Process orders, returns, and shipments; handle claims and shortages.
• Manage customer files, documentation, and imaging indexing.
• Coordinate with sales, accounts receivable, and customers.

Skills

Excel

Pivot tables

Formulas

Education

High school diploma or equivalent

Job description

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Job Title: Customer Care Representative II

Job ID: 43348

Location: Puyallup, WA, US, 98371

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer's is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

Southern Glazer's offers a competitive package with starting hourly pay rate of $18.93 - $28 / hour. This hourly range is an average range for this position. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Additional Information: This position is Full Time and will work daily in our Puyallup office located at 1025 Valley Ave NW, Puyallup, WA 98371

Overview

The Customer Care Representative II provides information to customers in response to inquiries about products and services. Assists customers placing product orders.

Primary Responsibilities

• Answer inquiries regarding customers' accounts
• Keypunch supplier and sample withdrawals
• Enter financial data into company records; issue credit and debit memos
• Handle returned mail
• Research shortage and miss shipped claims
• Process/enter orders and pick-ups
• Handle call volume from the customer service queue
• Process winery direct orders
• Responsible for scanning and indexing customer credit files into the imaging system
• Add/drop partners, self-incorporated accounts and inactive systems.
• Identify outdated, obsolete and duplicate documents from customer files
• Handle all salespersons changes at the beginning of each month
• Research returned mail with an incorrect address and make the necessary corrections
• Handle delivery claims, logs (shortage claims, miss ships, etc.) and error files
• Pull faxes and invoices off the printer and distribute to appropriate desks; communicate with Salesforce, customers, and Accounts Receivables
• Perform job in accordance with company and departmental policies and procedures
• Perform other job-related duties as assigned

Minimum Qualifications

• High school diploma or equivalency plus one year of experience
• Knowledge with Generally Accepted Accounting Principles, federal regulatory guidelines, and organizational objectives
• Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an affirmative action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at [e-mail]