Customer Care Representative II

Southern Glazer's Wine & Spirits; Puyallup (WA); On-site; USD 26,000 - 39,000; Full time

Job summary

Southern Glazer's Wine & Spirits in Puyallup, WA is seeking a Customer Care Representative II to provide information to customers and assist with product orders. This role involves handling inquiries, processing orders, and maintaining accurate records.

The position is full-time at the Puyallup office, with benefits and competitive compensation. The ideal candidate has a high school diploma and experience in accounting basics and Excel, and can manage call volumes and data entry.

Qualifications

• High school diploma or equivalency plus one year of experience.
• Knowledge with GAAP, federal regulatory guidelines, and organizational objectives.
• Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas.

Responsibilities

• Answer inquiries regarding customers' accounts.
• Enter financial data into company records; issue credit and debit memos.
• Process/enter orders and pick-ups.
• Handle call volume from the customer service queue.
• Research shortage and mis-shipped claims.
• Process winery direct orders.

Skills

GAAP knowledge

Federal regs

Excel pivot tables

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

Southern Glazer's offers a competitive package with starting hourly pay rate of $18.93 - $28 / hour. This hourly range is an average range for this position. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately.

As a full‑time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax‑saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Additional Information: This position is Full Time and will work daily in our Puyallup office located at 1025 Valley Ave NW, Puyallup, WA 98371

Overview

The Customer Care Representative II provides information to customers in response to inquiries about products and services. Assists customers placing product orders.

Primary Responsibilities

• Answer inquiries regarding customers' accounts
• Keypunch supplier and sample withdrawals
• Enter financial data into company records; issue credit and debit memos
• Handle returned mail
• Research shortage and miss shipped claims
• Process/enter orders and pick‑ups
• Handle call volume from the customer service queue
• Process winery direct orders
• Responsible for scanning and indexing customer credit files into the imaging system
• Add/drop partners, self‑incorporated accounts and inactive systems.
• Identify outdated, obsolete and duplicate documents from customer files
• Handle all salespersons changes at the beginning of each month
• Research returned mail with an incorrect address and make the necessary corrections
• Handle delivery claims, logs (shortage claims, miss ships, etc.) and error files
• Pull faxes and invoices off the printer and distribute to appropriate desks; communicate with Salesforce, customers, and Accounts Receivables
• Perform job in accordance with company and departmental policies and procedures
• Perform other job‑related duties as assigned

Minimum Qualifications

• High school diploma or equivalency plus one year of experience
• Knowledge with Generally Accepted Accounting Principles, federal regulatory guidelines, and organizational objectives
• Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affinitive Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at [e-mail]