Customer Care Rep - Bolingbrook, IL

Southern Glazer's Wine & Spirits; Bolingbrook (IL); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plans

Tuition assistance

Wellness program

Parental leave

Vacation accrual

Paid sick leave

Job summary

Southern Glazer's Wine and Spirits in Bolingbrook, IL, is seeking a Customer Care Representative II for in-person duties. You will respond to inquiries, process orders, and manage accounts while upholding company policies and accuracy in data handling.

The role emphasizes customer service, order processing, and coordination with finance and Salesforce. A high school diploma and Excel proficiency are required, with competitive pay and comprehensive benefits.

Qualifications

• High school diploma or equivalency plus one year of experience.
• Knowledge with Generally Accepted Accounting Principles, federal regulatory guidelines, and organizational objectives.
• Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas.

Responsibilities

• Answer inquiries regarding customers' accounts.
• Keypunch supplier and sample withdrawals.
• Enter financial data into company records; issue credit and debit memos.
• Handle returned mail.
• Research shortage and miss-shipped claims.
• Process/enter orders and pick-ups.
• Handle call volume from the customer service queue.
• Process winery direct orders.
• Scan and index customer credit files into the imaging system.
• Identify outdated, obsolete, and duplicate documents from customer files.
• Handle all salespersons changes at the beginning of each month.
• Research returned mail with an incorrect address and make corrections.
• Handle delivery claims, logs, and error files.
• Pull faxes and invoices and distribute to desks; communicate with Salesforce, customers, and AR.

Education

High school diploma or equivalency

Tools

Microsoft Excel

Job description

What You Need To Know

In person position in Bolingbrook, IL.

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer's is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

Southern Glazer's offers a competitive compensation package with an hourly pay rate of $29.22 / hour. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately.

By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview

The Customer Care Representative II provides information to customers in response to inquiries about products and services. Assists customers in placing product orders.

Primary Responsibilities

• Answer inquiries regarding customers' accounts
• Keypunch supplier and sample withdrawals
• Enter financial data into company records; issue credit and debit memos
• Handle returned mail
• Research shortage and miss-shipped claims
• Process/enter orders and pick-ups
• Handle call volume from the customer service queue
• Process winery direct orders
• Responsible for scanning and indexing customer credit files into the imaging system
• Add/drop partners, self-incorporated accounts, and inactive systems.
• Identify outdated, obsolete, and duplicate documents from customer files
• Handle all salespersons changes at the beginning of each month
• Research returned mail with an incorrect address and make the necessary corrections
• Handle delivery claims, logs (shortage claims, miss ships, etc.), and error files
• Pull faxes and invoices off the printer and distribute to appropriate desks; communicate with Salesforce, customers, and Accounts Receivables
• Perform the job following company and departmental policies and procedures
• Perform other job-related duties as assigned

Minimum Qualifications

• High school diploma or equivalency plus one year of experience
• Knowledge with Generally Accepted Accounting Principles, federal regulatory guidelines, and organizational objectives
• Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas

Physical Demands

• Physical demands with activity or condition for a considerable amount of time may include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Aff This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at [e-mail]