Customer Care Representative I - Remote within 100 miles of Englewood, CO

SouthState Bank; Englewood (CO); Remote; USD 31,000 - 47,000; Full time

Job summary

Ein etabliertes Finanzinstitut sucht einen engagierten Kundenservice-Mitarbeiter, der in der Lage ist, erstklassigen Support zu bieten. In dieser spannenden Rolle sind Sie dafür verantwortlich, Kundenanfragen zu lösen, Vertrauen aufzubauen und eine nahtlose Erfahrung zu gewährleisten. Sie werden in einem dynamischen Umfeld arbeiten, in dem Ihre Fähigkeiten im aktiven Zuhören und Problemlösungsfähigkeiten geschätzt werden. Diese Vollzeitstelle bietet Ihnen die Möglichkeit, in der Finanzdienstleistungsbranche zu wachsen und Ihre Karriere voranzutreiben, während Sie die Zufriedenheit der Kunden in den Mittelpunkt Ihrer Arbeit stellen.

Qualifications

• Vorherige Erfahrung im Kundenservice, vorzugsweise im Callcenter.
• Ausgezeichnete Kommunikationsfähigkeiten und Flexibilität.

Responsibilities

• Kundenanfragen professionell und genau beantworten.
• Kundeninformationen sicherstellen und Authentifizierung durchführen.

Skills

Kundenservice

Aktives Zuhören

Multitasking

Problemlösungsfähigkeiten

Geduld

Education

High School Diploma oder gleichwertig

Tools

PC-Kenntnisse

Job description

Customer Care Representative I - Remote within 100 miles of Englewood, CO

Join to apply for the Customer Care Representative I - Remote within 100 miles of Englewood, CO role at SouthState Bank

Summary

Provide exceptional customer service to external and internal customers by delivering a seamless experience. Build rapport, quickly earn trust, identify customer issues, communicate resolutions effectively, and escalate issues when necessary. Maintain compliance with bank policies while ensuring a positive customer experience.

Essential Functions

• Resolve customer inquiries using active listening and critical thinking for first call resolution.
• Answer inbound calls professionally, accurately, and promptly.
• Respond to inquiries regarding accounts, digital banking support, and debit card issues.
• Process customer inquiries efficiently to build trust.
• Promote virtual banking solutions and meet quality and productivity goals.
• Ensure customer information security and perform authentication.
• Use all available systems to review and interpret customer data.
• Maintain knowledge of PC skills and troubleshoot common issues.
• Perform additional duties as assigned.

Competencies

• Strong banking procedures knowledge.
• Patience and ability to remain calm under stress.
• Multi-tasking and problem-solving skills.
• Attentiveness and active listening skills.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience, preferably in a call center and financial services.
• Excellent communication, motivation, confidentiality, and flexibility.

Training & Physical Requirements

• Annual compliance training and new hire training.
• Ability to access and interpret information on computers.
• Must have a dedicated, secure work environment and reliable internet with minimum speeds of 10 Mbps download and 5 Mbps upload.

Additional Details

Position is full-time, entry-level, and requires travel when necessary. The salary range is $31,279.04 - $46,918.56, based on skills and experience. The application deadline is 05-22-2025, but qualified candidates may be considered beyond this date.