Customer Care Representative I - FEP

CareBridge; Atlanta (GA); Hybrid; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare company is seeking a Customer Care Representative I to provide exceptional service through calls, chats, and emails. This role offers a hybrid work environment with on-site training in Atlanta. Candidates should possess strong communication and problem-solving skills, with a focus on customer service.

Benefits

Career growth opportunities

Tuition reimbursement

Health insurance

Dental insurance

Vision insurance

401K match

Paid Time Off

Holiday Pay

Performance-based annual incentive bonus

Qualifications

• Experience in an automated customer service environment or equivalent education and experience.

Responsibilities

• Proactively resolve member and provider questions using computer-based resources.
• Assist with benefits explanations, claim concerns, and provider searches.
• Collaborate internally to ensure a seamless customer experience.

Skills

Empathy

Communication

Problem-Solving

Multitasking

Education

High school diploma or equivalent

Job description

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Job Title: Customer Care Representative I - FEP

Location: Atlanta, GA

This role allows associates to work virtually full-time, with required on-site training sessions. The initial 7 weeks of training will be on-site in Atlanta, GA, with a mandatory 100% attendance. The start date is 7/14/2025.

Hours are 8:30 AM - 5:00 PM EST, M-F during training, and 9:00 AM - 5:30 PM, M-F after training.

Role Overview

As a Customer Care Representative, you will serve as a trusted advisor on healthcare inquiries, guiding customers to improve their healthcare experience through calls, chats, or emails. Your goal is to make healthcare easy and accessible for our members.

Key Responsibilities

1. Proactively resolve member and provider questions using computer-based resources.
2. Assist with benefits explanations, claim concerns, and provider searches.
3. Collaborate internally to ensure a seamless customer experience.

Benefits Offered

• Career growth opportunities
• Tuition reimbursement for further education
• Health, Dental, Vision insurance, and Basic Life coverage
• 401K match, Paid Time Off, Holiday Pay
• Performance-based annual incentive bonus and raises

Minimum Requirements

High school diploma or equivalent, with experience in an automated customer service environment or equivalent education and experience.

Preferred Skills and Experience

• Ability to work from home with reliable internet and a quiet workspace.
• Empathy and passion for customer service.
• Ability to multitask across multiple applications while communicating effectively.
• Strong work ethic, responsibility, and accountability.
• Willingness to adapt to changing needs; call center experience preferred.

Additional Information

Strong communication, problem-solving, facilitation, and analytical skills are expected for URAC accredited areas. Candidates must reside within 50 miles or a 1-hour commute of an Elevance Health location. Vaccination against COVID-19 and Influenza is required for certain roles.

About Elevance Health

We are a Fortune 25 healthcare company committed to making healthcare simpler and better for communities and individuals. We offer competitive total rewards, including benefits, bonuses, and professional growth opportunities.

Work Environment

Our hybrid workforce strategy requires associates to work onsite at least once a week unless specified otherwise. Specific onsite requirements will be discussed during the hiring process.

We are an Equal Opportunity Employer and support accommodations for applicants with disabilities. We consider all qualified applicants regardless of background or criminal history.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industry: Hospitals and Healthcare