Customer Care Representative I

Cabinetworks Group; Waconia (MN); On-site; USD 29,000 - 33,000; Full time

Job summary

Cabinetworks Group is seeking a customer service professional to handle order inquiries, product support, and issue resolution. You will work with field sales and service to ensure positive customer experiences and accurate order processing.

Ideal candidates have 1–3 years of customer service experience, strong typing (45–50 WPM), and proficiency in Microsoft Office. The role emphasizes accuracy, multitasking, and clear communication in a fast-paced environment.

Qualifications

• Requires a High School diploma or GED.
• 1-3 years of customer service experience.
• Proficient with Microsoft Office Suite.
• Demonstrated ability to type 45–50 WPM with high accuracy.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to resolve conflicts and work with minimal supervision.

Responsibilities

• Provide customers and consumers with high level service for orders, product/technical inquiries, and issue resolution.
• Determine root causes of issues and develop action plans.
• Coordinate with field sales & service to ensure positive customer experiences.
• Provide information on lead times, arrivals, specifications, and policies.
• Enter orders into system accurately and efficiently.
• Maintain department standards and adapt to changing environments.

Skills

Customer service

MS Office

Typing 45-50 WPM

Organizational skills

Attention to detail

Verbal and written communication

Conflict resolution

Multitasking

Independence & initiative

Education

High School diploma or GED

Tools

Microsoft Office

Job description

WHO WE ARE

At Cabinetworks Group, our shared purpose is to bring the kitchen to life. We design and manufacture the most comprehensive choice of kitchen cabinets in the country across our brands that include iconic leaders like KraftMaid®, Medallion® and Merillat®. We are America's largest privately held cabinetmaker, a best-in-class team of over 6,000 team members across 20 locations, including 15 manufacturing facilities.

Salary Range: $21.00 per hour - $24.00 per hour, plus bonus

WHAT YOU WILL DO

Provide customers and consumers with the highest level of service relative to order inquiries, product/technical support, promotional information, and issue resolution. Determine root causes to issues and develop resolution action plans based on findings. Work in concert with field sales & service to drive positive customer experiences.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES

• Provide customers, consumers, and sales employees requested information relative to lead times, estimated time of arrivals, product/technical specifications, policies, vendor buying agreement, cancellation of orders, customer first order program, and replacement.
• Resolve product and service issues and relay information back to the appropriate department.
• Place outbound, follow-up phone calls to consumers to ensure product delivery and overall customer satisfaction.
• Answer inbound telephone calls from external and internal customers and consumers to take initial orders and resolve issues.
• Enter orders into system with high level of accuracy and volume.
• Maintain department standards with accuracy and be flexible in an ever-changing environment in order to provide the highest level of service to our customers.
• Participate in continuous training on policy, product, and processes.

ESSENTIAL QUALIFICATIONS AND SKILLS

• High School diploma or GED.
• 1-3 years customer service experience.
• Proficient computer skills required including Microsoft Office Suite.
• Demonstrated ability to type 45-50 WPM.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail.
• Excellent verbal and written communication skills with the ability to interact with external customers.
• Demonstrated successful capability to resolve conflict over sensitive or complex issues.
• Ability to function at a high level of effectiveness, flexibility, independence and initiative without daily interaction with management.

Cabinetworks Group (the "Company") is an equal opportunity employer and we want to have the best available persons in every job.

The Company makes employment decisions only based on merit.

It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law.

The Company is committed to complying with all applicable laws providing equal employment opportunities.

This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Cabinetworks Group is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

E-Verify Participation Poster: English & Spanish E-verify Right to Work Poster: English, Spanish

Shift Full or Part Time Full time

Cabinetworks Group (the "Company") is an equal opportunity employer and we want to have the best available persons in every job.

The Company makes employment decisions only based on merit.

It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law.

The Company is committed to complying with all applicable laws providing equal employment opportunities.

This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Cabinetworks Group is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

ABOUT US

At Cabinetworks Group, our shared purpose is to build life into the kitchen - the place where people spend such a meaningful part of their personal and family lives, and the true heart of any home. We're America's largest privately held cabinetmaker, a best-in-class team of nearly 6,000 employees in 17 locations, including 15 manufacturing facilities. We design and manufacture the most comprehensive choice of kitchen cabinets in the country through 15 brands, among them iconic leaders like KraftMaid®, Medallion® and Merillat®.

It is our people who build the life into this company, fueling our growth mindset. Together, we fully intend to reshape our industry, by bringing humanity and a collaborative spirit to every aspect of the customer experience. And to become its employer of choice. This is why a career with our company can be so satisfying, rewarding and worthwhile. To learn more about Cabinetworks Group, visit cabinetworksgroup.com.

It has come to our attention that there have recently been scammers utilizing reputable companies’ names, including ours, to solicit personal information as part of a fraudulent hiring scam. Please note that all our open positions are posted at https://cabinetworksgroup.com/careers/ and any role not posted there is not a role we have open. Further, we will not extend offers or request sensitive information for positions at any of our plant or office locations without first conducting an in-person interview.