Customer Care Representative I

Elevance Health (Anthem); Denver (CO); Remote; USD 24,000 - 37,000; Full time

Benefits offered by this job

Benefits package

Job summary

Elevance Health in Colorado is hiring a Customer Care Representative I to handle routine inquiries related to benefits, contracts, eligibility, and claims. The role supports hybrid/remote work with in-person training as required, and requires a strong focus on customer satisfaction and accuracy.

Responsibilities include documenting outcomes, resolving issues with teammates, and managing multiple channels while maintaining quality and empathy in every interaction.

Qualifications

• 2–3 years Healthcare experience.
• 2–3 years Call center experience.
• Bilingual (preferred).
• Strong oral and written communication skills.

Responsibilities

• Responds to customer questions via phone and written channels about benefits, contracts, eligibility and claims.
• Documents inquiries and outcomes in the database with attention to detail.
• Maintains positive relations and coordinates with internal teams to resolve requests.
• Uses digital tools to gather information, troubleshoot, and track inquiries.
• Handles multiple tasks in a fast-paced environment and communicates clearly.

Skills

Healthcare experience

Call center experience

Bilingual

Strong communication

Problem-solving

Analytical skills

Empathy

Education

HS diploma or equivalent

Job description

Customer Care Representative I

Anticipated End Date: 2026-10-31

Anticipated Job Posting End Date: 10/31/2026

Virtual : This role enables associates to work virtually full-time, except for required inperson training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law

Work Schedule : Mondays to Fridays; 8AM - 4:30PM MST

The Customer Care Representative I will be responsible for successfully completing the required basic training and performing basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.

How you will make an impact

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls / emails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Conducts outbound calls in the ZipDrug business area.
• Multi-tasks across calls, texts, facsimiles, and electronic queues while simultaneously taking notes and speaking to customers.
• Maintains focus during extended periods of sitting and handles multiple tasks in a fast-paced, high-pressure environment.
• Communicates effectively verbally and in writing, both virtually and in person.
• Demonstrates attention to detail, critical thinking, and problem-solving skills.
• Demonstrates empathy and persistence to resolve caller issues completely.
• Uses digital tools and platforms to enhance productivity and minimize manual efforts.
• Works a structured schedule with occasional overtime or flexibility based on business needs, including working from the office as necessary.
• Performs other duties as assigned.

Minimum Requirements

Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• 2 - 3 years Healthcare experience
• 2 - 3 years Call center experience
• Bilingual
• Strong oral, written and interpersonal communication skills.
• Problem-solving skills.
• Facilitation skills.
• Analytical skills.

Salary and Location

For candidates working in person or virtually in the below locations, the salary* range for this specific position is $17.69 to $26.53 / hr.

Location: Colorado

Benefits

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

Salary Range Note

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Comp