Customer Care Representative I

Deckers Consumer Direct Corporation in; Broomfield (CO); Remote; USD 1,000; Full time

Job summary

A leading company in customer care is seeking a Customer Care Representative I, responsible for delivering exceptional service and solutions to customer concerns while maintaining positive relationships. The ideal candidate will be organized, proficient in communication, and committed to providing a positive experience for every customer.

Benefits

Competitive Pay and Bonuses

Financial Planning and Wellbeing

Time Away from Work Benefits

Discounts and Extras

Growth and Development Opportunities

Comprehensive Health and Wellness Programs

Qualifications

• Experience with both written and verbal communication preferred.
• Ability to work any shift and overtime as needed.
• Proficiency with technology in problem-solving.

Responsibilities

• Listening carefully to customers with courtesy and patience.
• Troubleshooting to provide personalized solutions.
• Building customer relationships to earn their loyalty.

Skills

Listening

Problem-Solving

Communication

Customer Relationship Building

Education

One or more years of customer contact handling experience

Tools

Microsoft Office

Job description

Customer Care Representative I (Finance)

Customer Care Representative I (Finance)

Job Title: Customer Care Representative I/CCRI

Reports to: Team Lead, Customer Care

Location: Colorado Remote/Texas Remote/Arizona Remote

The Role

The Customer Care Representative I is a compassionate solution finder with excellent listening skills. The CCR I will support the customer care department by delivering an elevated customer service experience while providing problem-solving skills to resolve customers' concerns. A strong candidate for the role is able to maintain a positive outlook while providing quick resolutions to meet customer's needs.

Your Impact

The primary functions of this role, include but are not limited to:

• Listening carefully to each customer with courtesy and patience
• Troubleshooting and utilizing resources to come up with personalized solutions
• Building customer relationships - earn their loyalty and trust by being kind and helpful

Who You Are

• Positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer, every time
• Able to establish rapport with all kinds of people, listen attentively, and focus on the most important issues to help resolve customer concerns
• An excellent communicator that is able to explain things in a way that is clear, concise and easy to understand
• Open to feedback and personal growth especially in building interpersonal skills that enable you to work with people at all levels and foster a positive working environment
• Organized and able to perform multiple tasks and adjust quickly in short timeframes with limited supervision

We'd love to hear from people with

• One or more years of customer contact handling utilizing both written and verbal communication preferred
• Proficiency with technology and its function as a resource for solving problems
• A proven track record of meeting KPI's, Metrics and Goals
• A working knowledge of Microsoft Office
• The ability to work any assigned shift within Customer Care's hours of operation
• A flexible schedule and the ability to work overtime as needed

What We'll Give You -

• Competitive Pay and Bonuses - We've created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they're valued.
• Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
• Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees' needs to get out, get healthy and come back stronger than ever.
• Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development.
• Health and Wellness - There's nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.

Denver, CO - $20/hr

The salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Denver, CO Call Center. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.