Customer Care Representative, Human Resources - Virtual

Alight Solutions; Oklahoma; Remote; USD 34,000 - 38,000; Full time

Job summary

A leading Human Resources service provider seeks a Customer Care Representative to assist clients with healthcare benefits and payroll inquiries. This virtual role requires strong empathy and communication skills with a focus on customer satisfaction. Qualified candidates need at least 4 years of customer service experience and must reside in approved states.

Benefits

Health and wellbeing programs

Flexible work arrangements

Continuing education and training

Qualifications

• 4 years of customer service experience or equivalent education.
• Excellent verbal and written communication skills.
• Ability to adapt in a fast-paced environment.
• Internet connectivity with minimum 20 Mbps.

Responsibilities

• Handle inbound calls regarding HR and financial issues.
• Process health enrollments and payroll transactions.
• Initiate outbound calls for updates.
• Navigate multiple systems during interactions.

Skills

Empathy

Communication

Customer service

Multi-tasking

Education

High School diploma

Associate's degree

Bachelor's Degree

Job description

Overview

Customer Care Representative, Human Resources

We are hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). This role requires that qualified candidates must reside in one of the following states:

• East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C., West Virginia
• Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin
• West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming

Only applicants from locations above will be considered.

Our story

At Alight, we believe a company's success starts with its people. We champion people, help our colleagues Grow with Purpose and, true to our name, we encourage colleagues to "Be Alight."

Our Values

• Champion People - be empathetic and help create a place where everyone belongs.
• Grow with purpose - Be inspired by our higher calling of improving lives.
• Be Alight - act with integrity, be real and empower others.

We connect passion with purpose and help clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity, and embody Be Alight.

Learn more at careers.alight.com.

Role purpose and day-to-day

This role is designed for people who have strong empathy and communication skills. Days are spent interacting with people over the phone to help them with questions about healthcare benefits, 401k savings and retirement plans, leaves of absence and payroll. This position suits individuals who can master complex information quickly, are passionate about helping others, and enjoy solving problems.

Responsibilities

• Handle a high volume of inbound calls from our clients' employees to answer questions, provide education, and resolve complex HR and financial issues related to health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.
• Process transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections; may include additional research and ongoing casework.
• Initiate outbound calls to update customers on pending cases or other topics.
• Navigate multiple systems and tools to provide answers and support during live interactions.
• Communicate with third parties to research and assist customers with updates or inquiries.

Required Experience

• At least 4 years of customer service experience, or a combination of education and experience:
  • High School diploma and 4 years of customer service experience, OR
  • Associate's degree and 2 years of customer service experience, OR
  • Bachelor's Degree
• A self-starter with excellent verbal and written communication skills and a passion to provide high-level customer care and satisfaction.
• Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment.
• Ability to receive and apply constructive feedback immediately.
• Ability to multi-task using several Windows applications while assisting a customer on the phone.
• Flexibility to work a specified shift and extended hours as necessary.
• Internet Connectivity/Remote Position: For 100% remote roles, must have high-speed broadband with minimum speeds of 20 Mbps upload/download and hardware to be hardwired to company-issued computer. Test speeds at speedtest.net from your personal computer.

Preferred Experience

• Experience in Health Care, Human Resources Services or Financial Services.

Flexible Working

Alight supports flexible working arrangements wherever possible and has been recognized for remote-work quality.

Benefits

We offer programs for health, wellbeing, retirement, vacation, sick leave, parental leave, continuing education and training, and a range of voluntary benefits.

Compliance and rights

By applying, you understand that an offer may be contingent on background checks consistent with Alight's policies. Background checks may include SSN/SIN validation, education and employment verification, criminal checks, sanctions searches, credit checks, and/or drug tests. You will be notified which checks are required.

Our commitment to Diversity and Inclusion: Alight is an Equal Employment Opportunity employer and embraces a diverse workforce. Reasonable accommodations are available for the hiring process; contact [e-mail] with requests.

Diversity Policy Statement

Alight provides equal employment opportunities regardless of protected characteristics and is an affirmative action employer. Reasonable accommodations for disabilities and religious beliefs are provided where possible.

Authorization to work

Applicants must have work authorization that does not require visa sponsorship in the employing country.

Note: This description does not restrict management's right to assign or reassign duties to other entities, including subsidiaries or partners.

Salary

Salary Pay Range

Minimum: 34,000.00 USD

Maximum: 38,000.00 USD

Pay Transparency: Alight considers a variety of factors in determining compensation, including experience, education, certifications, market data, internal equity, and geography. Bonus and incentive eligibility are role- and level-dependent. For details on benefits, please visit the Wellbeing and Benefits Selector Page - Alight.

Disclaimers This job description does not restrict management's right to assign or reassign duties to other entities; including subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions is an Equal Employment Opportunity employer and is committed to a diverse workforce. We are an affirmative action employer.