Customer Care Representative, Human Resources - Virtual

Alight Solutions; North Carolina; Remote; USD 34,000 - 38,000; Full time

Job summary

A leading HR Service Provider is seeking a Customer Care Representative to support clients remotely. Ideal candidates will handle inquiries regarding healthcare benefits and retirement plans, requiring strong communication and empathy. The position offers competitive pay from $34,000 to $38,000 annually, along with a comprehensive benefits package including health insurance and a 401k plan with corporate match.

Benefits

Comprehensive Health Benefits

401k with Corporate Match

Paid Time Off

Career Development Opportunities

Qualifications

• At least 4 years of customer service experience.
• Ability to adapt in a fast-paced environment.
• Effective communication skills and ability to handle feedback.

Responsibilities

• Engage with clients over the phone to assist with HR-related inquiries.
• Process transactions related to employee benefits and payroll.
• Provide education and support on complex issues.

Skills

Strong communication skills

Empathy

Problem-solving

Multi-tasking ability

Education

High School diploma

Associate's degree

Bachelor's Degree

Job description

Customer Care Representative, Human Resources

We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). This role requires that qualified candidates must reside in one of the following states:

• East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia

• Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin

• West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming

****Only applicants from locations above will be considered. ****

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values:

• Champion People - be empathetic and help create a place where everyone belongs.
• Grow with purpose - Be inspired by our higher calling of improving lives.
• Be Alight - act with integrity, be real and empower others.

It's why we're driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and embody the meaning of Be Alight.

Learn more at careers.alight.com.

This role is designed for people who have strong empathy and communication skills. Days are spent interacting with people over the phone to help them with questions they have about their healthcare benefits, 401k savings and retirement plans, leaves of absences and payroll. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems.

We Offer You

a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization:

• A full Benefits Package, starting on your first day of employment
• Health, Dental, Vision, Life Insurance and more.
• A 401k plan that includes a corporate match.
• Paid Time Off
  • Three weeks (15 days) of paid vacation
  • Eleven paid holidays per calendar year (9 fixed and 2 floating)
  • 6 paid wellness days
• Career Development & Growth: ongoing training, coaching and development. Learn about multiple areas of Human Resources

The CCR I role is a learning/developing role in the CCR career path. CCR I's will be provided with training in a domain area (pension, 401k, health, HR plans, etc.), how to use tools & resources, how to manage a customer interaction, and client-specific training. Once a CCRI begins handling customer interactions, they will be expected to develop their skillset and promote to the CCR II role. CCR I's are expected to advance to CCR II in the first 15 months of their role.

As a Customer Care Representative, a typical day may include the following:

• Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Proficiency will develop on the job.
• Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.
• Initiating outbound calls to update customers on pending cases or other topics.
• Leveraging computer navigation skills to navigate a robust set of tools/systems and manage a live interaction with the customer.
• Communicating with third parties to research and assist customers with updates or inquiries.

Required Experience:

• At least 4 years of customer service experience, or a combination of education and experience:
  • High School diploma and 4 years of customer service experience, OR
  • Associate's degree and 2 years of customer service experience, OR
  • Bachelor's Degree
• A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction
• Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
• Ability to receive and immediately apply constructive feedback
• Ability to multi-task using several Windows applications at once while assisting a customer on the phone
• Flexibility to work a specified shift and extended hours as necessary
• Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require high-speed broadband internet with minimum speeds of 20 Mbps upload/download and hardwired equipment to the company issued computer. To verify speeds, visit speedtest.net.

Preferred Experience:

• Experience in Health Care, Human Resources Services or Financial Services

Flexible Working

Alight supports flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" for 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life with options including health coverage, wellbeing programs, retirement, vacation and sick leave, parental leave, continuing education and training, and voluntary benefits.

By applying for a position with Alight, you understand that any offer may be contingent on a background check consistent with Alight's employment policies. Checks may include SSN/SIN validation, education and employment verification, criminal checks, sanctions checks, credit check, or drug test. You will be notified during the hiring process which checks are required.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We welcome all individuals and are dedicated to creating a culture that enables every employee to thrive. If reasonable accommodation is needed for the hiring process, please contact [e-mail].

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate based on sex, race, color, religion, creed, national origin, age, disability, pregnancy, marital status, citizenship, or any other protected characteristic. We take affirmative action to employ and advance minorities, women, disabled persons, disabled veterans and other veterans.

Authorization to work in the Employing Country

Applicants must have work authorization that does not require visa sponsorship in the Employing Country.

Note: this job description does not restrict management’s right to assign or reassign duties to other entities, including subsidiaries or partners.

Under Department of Labor Regulations (29 CFR Part 471) federal contractors and subcontractors are required to inform employees of their rights under the National Labor Relations Act: https://bit.ly/DOLgov

Salary Pay Range

Minimum: 34,000.00 USD

Maximum: 38,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer and in setting compensation, including candidate experience, education, certification/credentials, market data, internal equity, and geography. Bonus and/or incentive eligibility are role- and level-dependent. Details on benefits are available on the Wellbeing and Benefits Selector Page - Alight.

DISCLAIMER: Nothing in this description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities to all employees and applicants for employment without regard to protected characteristics. Alight is committed to a diverse workforce and is an affirmative action employer. For accommodations in the hiring process, contact [e-mail].