Customer Care Representative, Human Resources - Virtual

Alight Solutions; Mississippi; Remote; USD 34,000 - 38,000; Full time

Job summary

A leading human resources services company is seeking a Customer Care Representative to provide support over the phone regarding healthcare benefits and retirement plans. Ideal candidates should have strong customer service experience and excellent communication skills. This remote position offers flexible working arrangements and a comprehensive benefits package, including health coverage and retirement options.

Benefits

Health coverage options

Vacation and sick leave

Continuing education and training

Qualifications

• At least 4 years of customer service experience.
• Self-starter with excellent communication skills.
• Ability to multi-task using Windows applications.

Responsibilities

• Handle inbound calls from clients' employees.
• Process health enrollments and 401k updates.
• Initiate outbound calls to update customers.

Skills

Customer service experience

Communication skills

Adaptability

Multi-tasking

Education

High School diploma

Associate's degree

Bachelor's degree

Job description

Overview

Customer Care Representative, Human Resources

We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). This role requires that qualified candidates must reside in one of the following states:

• East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C., West Virginia
• Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin
• West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming

Only applicants from locations above will be considered.

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Values

• Champion People - be empathetic and help create a place where everyone belongs.
• Grow with purpose - Be inspired by our higher calling of improving lives.
• Be Alight - act with integrity, be real and empower others.

Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and embody Be Alight.

Role focus

This role is designed for people who have strong empathy and communication skills. Days are spent interacting with people over the phone to help them with questions about healthcare benefits, 401k savings and retirement plans, leaves of absences and payroll. This position is ideal for those who can master complex information quickly, are passionate about helping others, and enjoy solving problems.

Responsibilities

• Handle a high volume of inbound calls from clients' employees to answer questions, provide education, and solve complex HR and financial issues related to health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.
• Process transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections, including additional research and ongoing casework.
• Initiate outbound calls to update customers on pending cases or other topics.
• Navigate a robust set of tools and systems, toggling between screens to provide answers and support while managing live interactions.
• Communicate with third parties to research and assist customers with updates or inquiries.

Qualifications

Required Experience:

• At least 4 years of customer service experience, or a combination of education and experience:
• High School diploma and 4 years of customer service experience, OR
• Associate's degree and 2 years of customer service experience, OR
• Bachelor's Degree
• A self-starter with excellent verbal and written communication skills and a passion to provide the highest level of customer care and satisfaction
• Ability to be flexible, adaptable and dependable in a fast-paced environment
• Ability to receive and apply constructive feedback
• Ability to multi-task using several Windows applications while assisting a customer on the phone
• Flexibility to work a specified shift and extended hours as necessary
• Internet Connectivity Requirement/Remote Positions: For 100% remote positions, high-speed broadband with minimum 20 Mbps upload/download and equipment hardwired to the company-issued computer. To confirm speeds, visit speedtest.net.

Preferred Experience:

• Experience in Health Care, Human Resources Services or Financial Services

Working arrangements

Flexible Working

Alight supports flexible working arrangements where possible. Alight has been a leader in flexible workspace and in remote work recognition.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life, including health coverage options, wellbeing programs, retirement, vacation and sick leave, parental leave, continuing education and training, and voluntary options.

Legal and diversity statements

By applying for a position with Alight, you understand that an offer is contingent on a background check per Alight policies. Background checks may include SSN/SIN validation, education and employment verification, criminal checks, sanctions checks, credit checks, and/or drug tests. Details are provided during hiring.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and foster an environment where everyone feels valued, respected, and supported. We welcome all individuals regardless of background and strive to enable every employee to thrive. For reasonable accommodations in the hiring process, contact [e-mail].

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate on protected characteristics. We are an affirmative action employer.

Authorization and notices

Applicants must have work authorization in the Employing Country without requiring visa sponsorship. This job description does not restrict management's right to assign duties to other entities. For federal contractors, information about rights under the National Labor Relations Act is available at https://bit.ly/DOLgov.

Compensation

Salary Range: Minimum 34,000.00 USD – Maximum 38,000.00 USD. Pay and benefits are determined based on experience, education, credentials, market data, internal equity and geography. Bonus/incentive eligibility is role-dependent. For details, see the Wellbeing and Benefits Selector Page - Alight.

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including subsidiaries, partners, or purchasers of Alight business units.