Customer Care Representative, Human Resources - Virtual

Alight Solutions; Maine; Remote; USD 34,000 - 38,000; Full time

Job summary

A global human resources service provider is seeking a Customer Care Representative for a remote position. The ideal candidate will have strong communication skills and a passion for helping others, handling inquiries related to healthcare benefits, and payroll issues. This role offers a competitive benefits package, training, and growth opportunities, with a salary range of $34,000 to $38,000.

Benefits

Full benefits package starting on day one

401(k) plan with company match

Paid time off including vacation and wellness days

Qualifications

• 4 years of customer service experience, or equivalent education and experience.
• Excellent verbal and written communication skills.
• Self-starter able to provide high-quality customer care.

Responsibilities

• Handle inbound calls from clients’ employees to resolve HR and financial issues.
• Process transactions related to health care benefits and payroll.
• Initiate outbound calls for updates on pending cases.

Skills

Empathy

Communication skills

Flexibility

Multi-tasking

Education

High School diploma or equivalent

Associate’s degree

Bachelor’s degree

Job description

Overview

Customer Care Representative, Human Resources

We are hiring ambitious, motivated Customer Service Professionals to work virtually from home. This role requires that qualified candidates reside in one of the following states:

• East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C., West Virginia
• Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin
• West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming

Only applicants from the locations above will be considered.

Our story and values

At Alight, we believe a company’s success starts with its people. We champion people, help our colleagues Grow with Purpose and Be Alight by acting with integrity and empowering others. We connect passion with purpose to help clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you champion people, want to Grow with Purpose through acting with integrity, and embody the meaning of Be Alight. Learn more at careers.alight.com.

Role purpose and work environment

This role is designed for people who have strong empathy and communication skills. Days are spent interacting with people over the phone to help them with questions about healthcare benefits, 401k savings and retirement plans, leaves of absence and payroll. This position is ideal for those who can master complex information quickly, are passionate about helping others, and enjoy solving problems.

We offer you

A competitive total rewards package, ongoing education and training, and tremendous potential with a growing worldwide organization:

• A full benefits package starting on day one
• Health, dental, vision, life insurance and more
• A 401(k) plan with company match
• Paid time off
• Three weeks (15 days) of paid vacation
• Eleven paid holidays per calendar year (9 fixed and 2 floating)
• 6 paid wellness days
• Career development and growth: ongoing training, coaching and development; access to training and tools in HR areas

The CCR I role is a learning/development step in the CCR career path. CCR I’s receive training in a domain area (pension, 401(k), health, HR plans, etc.), how to use tools, how to manage customer interactions, and client-specific training. After starting to handle customer interactions, CCR I is expected to develop skills and progress to CCR II, typically within the first 15 months of the role.

Typical responsibilities

• Handle a high volume of inbound calls from clients’ employees to answer questions, provide education, and resolve complex HR and financial issues related to health care benefits, 401(k) savings and retirement plans, leaves of absence, and payroll. Proficiency develops on the job.
• Process transactions such as health enrollments, tax and direct deposit updates, 401(k) withdrawals or contributions, and retirement elections; may involve additional research and ongoing casework.
• Initiate outbound calls to update customers on pending cases or other topics.
• Navigate multiple tools and systems to provide answers and support during live interactions, and assist callers in navigating the system.
• Communicate with third parties to research and assist customers with updates or inquiries.

Required experience

• At least 4 years of customer service experience, or a combination of education and experience: High School diploma with 4 years of customer service experience OR an Associate’s degree with 2 years of customer service experience OR a Bachelor’s degree
• Excellent verbal and written communication skills; self-starter with the ability to provide high-quality customer care
• Flexibility, adaptability, and dependability in a fast-paced environment
• Ability to receive and apply constructive feedback
• Ability to multi-task across several Windows applications while assisting a customer on the phone
• Flexibility to work a specified shift and extended hours as necessary
• Internet connectivity requirement for remote positions: high-speed broadband with minimum speeds of 20 Mbps up/down and equipment hardwired to the company-issued computer

Preferred experience

• Experience in healthcare, human resources services or financial services

Flexible working

Alight supports flexible working arrangements wherever possible and has been recognized for remote work.

Benefits and compensation

We offer programs for health, wellbeing, retirement, vacation and sick leave, family leave, continuing education and a variety of voluntary benefits. Salary range: 34,000 to 38,000 USD. Pay transparency notes and factors used to determine offers are provided in the original job description.

Salary Pay Range: Minimum 34,000 USD; Maximum 38,000 USD.

Background checks may be required as part of the offer process, including verification and other checks consistent with Alight’s policies. You will be notified which checks apply during the hiring process.

Equal opportunity and accommodations

Alight is an Equal Employment Opportunity employer. We are committed to diversity, equity and inclusion and provide reasonable accommodations for applicants with disabilities during the hiring process. For accommodations, contact [e-mail].

Diversity and inclusion

We support diverse, inclusive teams and welcome all individuals regardless of background. We also include a Diversity Policy Statement and information about eligibility and compliance with applicable laws.

Authorization to work: Applicants must have work authorization in the country of employment that does not require visa sponsorship now or in the future.