Customer Care Representative, Human Resources - Virtual

Alight Solutions; Arkansas; Remote; USD 34,000 - 38,000; Full time

Job summary

A leading HR services firm is seeking a Customer Care Representative to assist clients with healthcare benefits and payroll questions. This remote role requires excellent communication skills and 4 years of customer service experience. The position offers a competitive rewards package that includes health insurance and 401(k) contributions, along with growth potential within the company.

Benefits

Full Benefits Package

401(k) plan with corporate match

Paid Time Off: three weeks vacation, eleven paid holidays, six wellness days

Qualifications

• At least 4 years of customer service experience.
• Passion for delivering high-quality customer care.
• Flexibility to work specified shifts and extended hours as necessary.

Responsibilities

• Handle a high volume of inbound calls to resolve HR and financial issues.
• Process transactions related to health enrollments and payroll.
• Initiate outbound calls to update customers on pending cases.

Skills

Strong verbal and written communication skills

Adaptability

Multi-tasking ability

Education

High School diploma or Bachelor's degree

Job description

Overview

Customer Care Representative, Human Resources

We are hiring ambitious, motivated Customer Service Professionals to work virtually (work from home). This role requires that qualified candidates must reside in one of the following states:

• East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C., West Virginia
• Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin
• West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming

Only applicants from locations above will be considered.

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and, true to our name, we encourage colleagues to "Be Alight."

Our Values

• Champion People - be empathetic and help create a place where everyone belongs.
• Grow with purpose - be inspired by our higher calling of improving lives.
• Be Alight - act with integrity, be real and empower others.

We connect passion with purpose by helping clients gain a benefits advantage while building a healthy and financially secure workforce across health, wealth, wellbeing, absence management and navigation. We offer a comprehensive total rewards package, ongoing education and training, and growth potential within a global organization.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity, and embody Be Alight. Learn more at careers.alight.com.

Role purpose

This role is designed for people with strong empathy and communication skills. Days are spent interacting with people over the phone to help with questions about healthcare benefits, 401k savings and retirement plans, leaves of absence, and payroll. It is ideal for individuals who can master complex information quickly, are passionate about helping others, and enjoy solving problems.

We Offer You

Competitive total rewards package, ongoing education & training, and growth potential within a growing worldwide organization:

• Full Benefits Package starting on your first day
• Health, Dental, Vision, Life Insurance and more
• 401(k) plan with corporate match
• Paid Time Off: three weeks (15 days) vacation, eleven paid holidays per year (9 fixed, 2 floating), 6 paid wellness days
• Career Development & Growth: ongoing training and development in multiple HR areas

Role progression

The CCR I role is a learning/development position within the CCR career path. CCR I’s receive training in a domain area (pension, 401(k), health, HR plans, etc.), tool usage, customer interaction management, and client-specific training. After beginning to handle customer interactions, CCR I employees are expected to develop skills and advance to CCR II, typically within the first 15 months of their role.

Typical day

• Handle a high volume of inbound calls to answer questions, educate, and resolve complex HR and financial issues related to health care benefits, 401(k), leaves, payroll, etc.
• Process transactions such as health enrollments, tax and direct deposit updates, 401(k) withdrawals/contributions, and retirement elections.
• Initiate outbound calls to update customers on pending cases or topics.
• Navigate multiple systems and tools to provide answers and support during live interactions.
• Coordinate with third parties to research and assist with updates or inquiries.

Required Experience

• At least 4 years of customer service experience, or a combination of education and experience: High School diploma with 4 years of customer service experience, OR Associate’s degree with 2 years of experience, OR Bachelor’s degree.
• Strong verbal and written communication skills and a passion for delivering high-quality customer care.
• Adaptability and dependability in a fast-paced environment; ability to apply feedback quickly.
• Ability to multi-task across several Windows applications while assisting customers by phone.
• Flexibility to work a specified shift and extended hours as necessary.
• Internet Connectivity Requirement/Remote Position: 100% remote positions require high-speed broadband internet (minimum 20 Mbps upload/download) and a hardwired connection from the provider to the company-issued computer. To check speeds, visit speedtest.net.

Preferred Experience

• Experience in Health Care, Human Resources Services, or Financial Services is preferred.

Flexible Working

Alight supports flexible working arrangements where possible. We have been a leader in flexible workspace and have been recognized as a Top 100 Company for Remote Jobs for five years in a row.

Benefits

We offer programs and plans for health, wellbeing, retirement, vacation, sick leave, maternity/paternity & adoption leave, education and training, and a range of voluntary benefits.

By applying for a position with Alight, you understand that an offer is contingent on successful background checks consistent with employment policies. Background checks may include SSN/SIN validation, education and employment verification, criminal checks, sanctions/government watch list checks, and/or drug testing. You will be notified which checks are required for the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and strive to foster an environment where everyone feels valued, respected, and supported. We welcome all individuals and are dedicated to creating a culture that enables every employee to thrive. Reasonable accommodations for the hiring process are available; contact [e-mail] if needed.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate based on sex, race, color, religion, national origin, age, disability, pregnancy, marital or domestic partner status, citizenship, or any other status protected by law. We participate in affirmative action to hire and advance qualified minorities, women, and veterans.

Authorization to work

Applicants must have work authorization for the Employing Country without sponsorship requirements now or in the future. This description does not restrict management’s right to assign or reassign duties to other entities up to and including subsidiaries or purchasers of Alight business units. Federal contractor rights under the National Labor Relations Act are provided. Details available via the DOL policy link.

We offer a competitive total rewards package and the potential for growth within a global organization. Salary range: Minimum 34,000 USD; Maximum 38,000 USD.