Customer Care Representative, GrainVue Product

Triton Environmental Consultants, Ltd.; Illinois; Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health care

Dental plan

Vision plan

401(k) with company match

Paid holidays

Paid time off

Health savings account

Flexible spending accounts

Continuing education reimbursement

Life insurance

Job summary

Grain & Protein Technologies in Assumption, IL is seeking a Customer Care Representative to support farm customers with grain-quality management through GrainVue. You will guide customers on settings, interpret data, and onboard dealers and clients to the GrainVue portal.

The role emphasizes problem triage, collaboration with Technical Support, and documenting interactions for ongoing product enhancements. Hybrid work with in-office days is offered.

Qualifications

• Relevant experience in grain storage, handling, conditioning, crop production, grain operations, seed operations, ag retail, or a related agricultural field.
• Strong working knowledge of grain-management principles [Corn, Soybeans, Rice], including how temperature, moisture, and CO2 are used to effectively manage grain condition in the bin.
• Experience supporting or advising on grain-storage and conditioning decisions.
• Demonstrated strength in customer success or customer care roles and proven ability to manage user relationships.
• Ability to interpret operational information, communicate practical recommendations clearly, build customer trust, and recognize when additional expertise is needed.
• Comfort maintaining customer records in a CRM, learning new technology, working with seasonal flexibility, and traveling occasionally.
• Grain-monitoring or agricultural-technology experience is beneficial.

Responsibilities

• Serve as a trusted advisor to GrainVue customers, primarily farm owners and operators, by providing practical guidance on grain-quality management and related parameters.
• Understand customer goals, interpret data, and adapt established grain-management guidance into clear, practical recommendations for GrainVue settings.
• Respond to customer questions and follow-up when appropriate, involving other experts as needed.
• Participate with dealers in customer onboarding and provide direct customer onboarding when needed, including education on use of the GrainVue portal and interpretation of system information.
• Perform initial triage of reported product issues, resolve basic questions where appropriate, and route technical problems to Technical Support.
• Document customer interactions and recommendations in the CRM; share recurring needs internally; and identify beneficial product or service opportunities for dealer or sales follow-up.

Skills

Grain storage

CRM usage

Customer success

Communication

Agriculture knowledge

Travel flexibility

GrainVue

Tools

GrainVue

Job description

We are seeking a highly skilledCustomer Care Representativeto join our Grain Products team at our Assumption, IL facility. The ideal candidate will help farm customers achieve successful grain-storage outcomes through expert guidance, strong customer care, and effective use of GrainVue. This role complements Technical Support and helps build the foundation for future Monitoring-as-a-Service capabilities.

Your Impact

• Serve as a trusted advisor to GrainVue customers, primarily farm owners and operators, by providing practical guidance on grain-quality management and related parameters.
• Understand customer goals, interpret data, and adapt established grain-management guidance into clear, practical recommendations for GrainVue settings.
• Respond to customer questions and follow-up when appropriate, involving other experts as needed.
• Participate with dealers in customer onboarding and provide direct customer onboarding when needed, including education on use of the GrainVue portal and interpretation of system information.
• Perform initial triage of reported product issues, resolve basic questions where appropriate, and route technical problems to Technical Support.
• Document customer interactions and recommendations in the CRM; share recurring needs internally; and identify beneficial product or service opportunities for dealer or sales follow-up.

Your Experience and Qualifications

• Relevant experience in grain storage, handling, conditioning, crop production, grain operations, seed operations, ag retail, or a related agricultural field.
• Strong working knowledge of grain-management principles [Corn, Soybeans, Rice], including how temperature, moisture, and CO2 are used to effectively manage grain condition in the bin.
• Experience supporting or advising on grain-storage and conditioning decisions.
• Demonstrated strength in customer success or customer care roles and proven ability to manage user relationships.
• Ability to interpret operational information, communicate practical recommendations clearly, build customer trust, and recognize when additional expertise is needed.
• Comfort maintaining customer records in a CRM, learning new technology, working with seasonal flexibility, and traveling occasionally.
• Grain-monitoring or agricultural-technology experience is beneficial.

Your Compensation and Benefits

Expected annual salary for this role will be $65,000 - $85,000, plus eligible for an annual bonus. This is dependent upon job related knowledge, experience, and skills.

Benefits will include the ability to elect health care and wellness plans, dental and vision plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays, paid time off, health savings and flexible spending accounts, reimbursement for continuing education, life insurance, and other supplemental insurance plans.

Your Workplace and Travel

You will be working a hybrid role Monday through Thursday in office (Friday as a flex day) based out of Assumption, IL.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now!

Grain & Protein Technologies is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

1. GPT Purpose: Feeding the World Better, through high quality grain and responsibly raised protein

2. GPT Mission: Make Farmers and Agribusiness Managers more productive and more profitable

3. GPT Culture: Winning Values and Winning Behaviors that nurtures a “Winners Win” culture of excellence

4. GPT Approach: Achieve balanced and sustainable success for Employees, Customers, and Owners