Customer Care Representative- Full Time

Associated Banc‑Corp; Green Bay (WI); On-site; USD 23,419 - 36,010; Full time

Benefits offered by this job

Sunday off

$50 Saturday bonus

401(k) and Pension plans

Paid time off

Employee stock purchase plan

Well-being programs

Parental leave

Military benefits

Personal banking benefits

Job summary

Associated Bank is seeking a Customer Care Representative in Wisconsin to be the friendly, knowledgeable voice customers rely on. You will respond to inquiries, troubleshoot issues, and provide financial guidance with empathy and professionalism.

The role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration. Prior banking or sales experience is helpful, bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. As a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on. You’ll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration.

Key Accountabilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Education & Experience

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

Preferred

• Bilingual English/Spanish proficiency (eligible for competitive language differential).

Benefits & Compensation

• Pay range: $17.00 - $26.14 per hour (actual pay may vary based on location, skills, experience, education, and qualifications).
• Enjoy every Sunday off and a $50 bonus for working Saturdays.
• Retirement savings including 401(k) and Pension plans.
• Paid time off for community volunteer work.
• Employee stock purchase plan.
• Well‑being programs and incentives.
• Parental leave.
• Military benefits.
• Personal banking, loan, investment, and insurance benefits.

Career Growth

You’ll have opportunities to grow your skills, mentor others, and advance your career in a collaborative environment that celebrates success.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact [e-mail] if you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E‑Verify Program.

Know Your Right to Work (English or Spanish).

Associated Bank is Pay Transparency compliant.

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.