Customer Care Representative (Farmers Service Operations) MST/PST

Farmers Group Inc.; Browntown (OR); Remote; Full time

Job summary

A leading insurance company is seeking a Customer Care Representative to provide exceptional support to customers and agents. This fully remote role involves addressing inquiries about coverage, rates, and billing. The ideal candidate will have strong customer service skills and technical proficiency. Comprehensive training will be provided, ensuring success in delivering solutions effectively. Join a company that values diversity and offers extensive benefits, including performance bonuses and a supportive work environment.

Benefits

401(K)

PTO

Tuition Reimbursement

Paid Training

Qualifications

• 1-3 years customer service experience; call center experience preferred.
• Property and casualty license required.

Responsibilities

• Deliver exceptional customer service and seek solutions within compliance.
• Respond to insurance inquiries and resolve issues within authority limits.

Skills

Customer Service

Technical Skills

Troubleshooting

Education

High School Diploma

Tools

Microsoft Office

Job description

Customer Care Representative (Farmers Service Operations) MST/PST

28970

We are Farmers!

At Farmers, we aim to deliver peace of mind to our customers through protection and comprehensive advice, especially during moments of truth. Our high-performance culture focuses on results, accountability, and growth through challenges, always prioritizing customer impact.

Farmers is an award-winning, equal opportunity employer committed to diversity and supporting our employees' well-being through extensive benefits, community programs, and a culture of helping others. Learn more at Farmers Careers and follow us on social media.

The Position

If you enjoy solving problems and helping others, this role might be perfect for you. As a crucial part of Farmers Insurance, you'll support customers and agents by addressing inquiries related to coverage, rates, billing, and policy reviews.

We provide paid training through our University of Farmers to ensure your success in this role.

Responsibilities

1. Deliver exceptional customer service and seek solutions within compliance and legal standards.
2. Communicate via phone, chat, and email across multiple systems.
3. Resolve issues during the first contact to achieve First Call Resolution (FCR).

Daily Tasks

1. Respond to insurance inquiries, interpret policy information, and resolve issues within authority limits.
2. Utilize multiple systems to access and document customer interactions thoroughly.
3. Escalate complex issues requiring advanced support.
4. Stay informed about policies, compliance, and legal updates through self-learning.
5. Identify trends and suggest process improvements.
6. Collaborate with departments and external vendors as needed.
7. Follow scheduled routines and procedures for time management.

Details

• Start Date: June 17, 2025, or July 15, 2025 (for licensed hires)
• Location: Fully remote in AZ, CO, ID, MT, NM, OR, UT, WY. Must have a quiet workspace and high-speed internet.
• Training: Monday - Friday, 8:00 AM - 4:30 PM MST / 7:00 AM - 3:30 PM PST for 8-10 weeks via University of Farmers.

Compensation

• $22.31 to $23.74/hour depending on location.
• Performance bonuses up to 10%.
• Benefits include 401(K), PTO, Tuition Reimbursement, Paid Training, and more.

Qualifications

• High School Diploma or equivalent; property and casualty license required, obtained within designated testing windows.
• 1-3 years customer service experience; call center experience preferred.
• Strong technical skills, troubleshooting, and familiarity with Microsoft Office preferred.

Physical & Environment

This role involves working in a typical office environment, with physical activities like sitting, standing, lifting up to 10 pounds, and operating a computer for extended periods.

Benefits include competitive salary, bonuses, 401(k), medical, vision, and HSA/FSA options.

Application deadline is typically 8-21 days post-posting. Farmers considers all qualified applicants and is an Equal Opportunity Employer, complying with applicable laws.