Customer Care Representative (6 month Contract)

Performance Food Group (New); Milton (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading distribution provider is seeking a Customer Care Representative to manage customer inquiries and ensure satisfaction. The role includes problem-solving, data entry, and effective communication with clients. The position offers competitive pay of $19 per hour and includes growth opportunities in a supportive work environment.

Benefits

Health & Wellness Benefits

Employee Stock Purchase Plan

Scholarship Opportunities

Paid Time Off

Qualifications

• Strong communication skills required for customer interaction.
• Ability to perform basic math operations for order processing.
• Detail-oriented for accurate data entry and record management.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Inform customers about pricing, shipping, and product availability.
• Manage customer records and resolve account issues.

Skills

Excellent communication skills

Ability to perform basic arithmetic

Ability to solve practical problems

Attention to detail in data entry

Intermediate computer skills

Tools

Microsoft Office Programs

Job description

Company Description:

Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.

Job Description:

We Deliver the Goods:

• Competitive pay and benefits, including Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more
• Growth opportunities performing essential work to support North America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely responses to in-person, telephone, and mail requests. A successful candidate will be able to address the needs of customers and properly channel inquiries; guaranteeing we put our customers first and that every account matters.

Address: 8030 Esquesing Line, Milton, ON L9T 6W3

Work Schedule: This is a 6-month contract position.

• Training Hours: Monday through Friday 8:00AM - 4:30PM
• Regular Hours: Monday through Friday, 9:30AM - 6:00PM

Pay: $19.00 per hour

Position Responsibilities:

• Responding to telephone, written, and in-person inquiries, requests, and concerns from customers.
• Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
• Filing and running reports as needed.
• Processing customer shorts, mis-picks, and credits.
• Conducting account research and resolving problems.
• Channeling customer inquiries to appropriate departments and documenting customer contacts.
• Assuring that appropriate records are maintained, and reports are prepared.
• Resolving customer requests for adjustments to orders and billing.
• Entering and retrieving a variety of information using the computer terminal.
• Assisting customers in the ordering process.
• Maintaining current knowledge of pricing and product availability.
• Understanding, interpreting, and explaining company procedures related to products and pricing.
• Performing other related tasks and duties as assigned.

Skills & Experiences:

• Excellent communication skills.
• Ability to add/subtract two-digit numbers and to multiply/divide with 10s and 100s.
• Ability to solve practical problems and deal with a variety of concrete variables in situations.
• Ability to perform detailed data entry work accurately and efficiently within deadlines.
• Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.