Customer Care Representative

Jewelers Mutual Group; Neenah (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Generous PTO

401(k) matching

Charitable gift matching

Job summary

Jewelers Mutual Group in Neenah, WI seeks a Customer Care Representative to assist policyholders, jewelers and coworkers across calls, email, and chat. You’ll use jewelry knowledge and general insurance concepts to promote coverage and resolve inquiries with empathy.

After training, hours include Monday 9:30-7, Tue-Thu 10:30-7, and Fri 10:30-6; start date available Oct 12, 2026. Join a team focused on growth, collaboration, and customer excellence.

Qualifications

• Proficiency in Microsoft Office and Outlook.
• Typing proficiency and ability to navigate multiple systems and screens.

Responsibilities

• Provide excellent customer service with in-depth knowledge of Jewelers Mutual products.
• Respond to omnichannel requests from customers, jewelers, and agents.
• Assist with inquiries, updates, and claim filing with accurate, timely resolutions.
• Listen actively to identify needs and strive for first-call resolution.
• Utilize dual screens and multiple programs efficiently.

Skills

Microsoft Office

Typing & multitasking

Education

High School Diploma or GED

Job description

Summary

Customer Care Representatives respond to inquiries from policyholders, prospects, and coworkers through multiple channels of communication. Uses general insurance and jewelry knowledge gained through education and/or experience to promote personal jewelry insurance to potential policyholders and jewelers. The position involves handling both inbound and outbound customer interactions.

Anticipated start date: October 12th, 2026.

Post training hours will include Monday 9:30-7, Tuesday-Thursday 10:30-7 and Friday 10:30-6.

Why Jewelers Mutual

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Here, You’ll

• Move fast and embrace change
• Always look for better ways
• Grow, thrive, and help shape what’s next

Join us and be part of a culture where you can make an impact while building your future.

What You’ll Do

• Provide excellent customer service by demonstrating in-depth knowledge of Jewelers Mutual and its products with the goal of outshining the competition with amazing customer care.
• Responds to omnichannel requests, providing support to customers, jewelers, and agents.
• Assists customers, jewelers and agents with inquiries, updates, and claim filing, ensuring accurate and timely resolution.
• Listen actively to customers to identify their needs and aim for first-call resolution.
• Utilize dual screens and multiple programs efficiently.
• Maintains consistency in adhering to all customer service performance metrics.
• Has a drive to meet goals and continuous professional growth.
• Opportunity for additional project work.
• Regular attendance, punctuality, and adherence to agreed-upon schedule are conditions of employment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You’ll Bring

Minimum Qualifications

• High school diploma or GED
• Proficiency in Microsoft Office and Outlook
• Proficiency in typing and navigating multiple systems and screens simultaneously.

Preferred Qualifications

• 6 months to 1 year of customer service experience
• A mindset characterized by a strong curiosity, a preference for fast-paced environments, and a keen sense of urgency.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.

What We Offer You

• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work Certified: Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting [e-mail].