Customer Care Representative

VIVA USA Inc; Honolulu (HI); Hybrid; USD 23,000 - 30,000; Full time

Job summary

VIVA USA Inc. is seeking a customer service representative to assist members with their pharmacy benefit plans via incoming calls. The role is hybrid, with an onsite orientation and remote training.

Training lasts at least 6 weeks, after which employees may continue remotely with a flexible schedule. HIPAA and regulatory compliance are required throughout the assignment. Initial orientation is onsite on the Friday and then remote for the duration of the assignment; schedule options are provided

Qualifications

• 1 year experience interacting with customers (call center, customer service, etc).
• Computer proficiency in Windows-based applications.
• Must have a High School Diploma or equivalent experience.

Skills

Empathy

Multitasking

Communication skills

Patience

Problem solving

Education

High School Diploma or equivalent

Associates degree or equivalent experience

Tools

Windows-based applications

Job description

HYBRID = Report onsite for Orientation on Friday, 11/6 & will be fully Remote starting on 11/9 for training and duration of assignment. In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within the client! We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance are required in this role. We have a comprehensive training program to ensure your success on the team. This includes an onsite orientation and virtual training of a minimum of 6 weeks. Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! Training location can vary by individual experience with onsite and WFH opportunities. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules with an opportunity to do a split shift if interested.

Required Qualifications

• 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
• Computer proficiency in Windows-based applications

Preferred Qualifications

• Associates degree or equivalent experience
• Ability to problem solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal and communication skills
• 6+ months of healthcare experience

Education

• High School Diploma or equivalent experience

Must Have Skills

• Match the pace of the caller
• Empathy
• Multi-task in regards to computer proficiency (toggling through multiple programs, toggling between 2 screens, being able to talk/read, interpret benefits, problem solving, calm demeanor)

Notes

HYBRID = Report onsite for Orientation on Friday, 11/6 & will be fully Remote starting on 11/9 for training and duration of assignment. Schedule: All schedules will be M-F, training will be M-F 7am-3:30pm local time, post training contingents will transition to M-F with hours that they agree upon with the business.

Shift Schedules After Training is completed

• 7a – 3:30p, Monday – Friday: (Need 2 for this shift)
• 8a – 4:30p, Monday – Friday: (Need 3 for this shift)
• 10:30a – 7p, Monday – Friday: (Need 6 for this shift)

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status