Customer Care Representative

Hy-Vee; Grimes, Northern (IA, KY); Hybrid; USD 34,000 - 45,000; Full time

Job summary

Hy-Vee's Grimes, IA-based Customer Care team seeks a Customer Care Representative to respond to inquiries from customers, stores and vendors by phone, email, mail, or social media. You will route inquiries, resolve problems, and provide timely follow-up with stores.

A high school diploma and 3–5 years of related experience are preferred, with strong communication and computer skills to handle everyday customer needs.

Qualifications

• High school diploma or equivalent; 3–5 years of related work experience.
• Customer service or retail experience preferred.
• Excellent verbal and written communication skills.
• Basic math skills and ability to use office software.

Responsibilities

• Responds to emails received via hy-vee.com.
• Routes emails to the proper parties using department procedures.
• Answers and processes customer phone calls.
• Engages customer on Live Chat to answer inquiries and provide information.
• Monitors social media activity and responds to comments on appropriate platforms.

Skills

Customer service

Communication

Problem solving

Computer skills

Phone etiquette

Education

High school diploma

Tools

Retalix

Spinternet

Job description

## Customer Care RepresentativeApply: Helpful Smiles Technology Center (HST), James Street, Grimes, IA: Full time: Posted Today: End Date: October 1, 2026 (15 days left to apply): R251824Additional Considerations (if any):**-****At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.****Job Description:****Job Title:** Customer Care Representative**Department:** Customer Care**FLSA**: Non-Exempt**General Function**Responds to customers, stores and vendors, assisting with all inquiries and vendor solicitations, routing them to the proper parties. Resolve customer queries via phone, email, mail, or social media.**Core Competencies*** Partnerships* Growth mindset* Results oriented* Customer focused* Professionalism**Reporting Relations:**Accountable and Reports to: Senior Vice President, Communications; Director, Customer Care; Customer Care Senior Supervisor(s)Positions that Report to you: None**Primary Duties and Responsibilities*** Responds to e-mails received via hy-vee.com.* Routes emails to the proper parties using techniques outlined in the department manual.* Answers and processes customer phone calls.* Returns voicemail messages and follows up with stores to determine if appropriate action has been taken to address complaints.* Engages customer on Live Chat to answer inquiries and provide information.* Assists in monitoring social media activity and responds to comments on appropriate platforms.* Reports to work when scheduled and on time.**Secondary Duties and Responsibilities*** Backs up consumer information representative on private label inquiries via the 800 line.* Performs other job-related duties and special projects as required.**Knowledge, Skills, Abilities and Worker Characteristics*** Commitment to the Hy-Vee Mission and a willingness to promote the values of the company* Excellent verbal and written communication skills* Excellent interpersonal skills; ability to relate to and interact with people in a friendly, professional manner* Basic math skills* Ability to address, research and resolve problems quickly and independently* Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs**Education and Experience*** High school diploma or equivalent required; 3-5 years previous related work experience;* Customer service or retail experience preferred.**Physical Requirements*** Visual requirements include: ability to see detail at near range with or without correction.* Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking.* Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing, and repetitive motions.**Working Conditions**The duties of this position are performed in a general office setting. There is frequent pressure to complete tasks or requests quickly.**Equipment Used to Perform Job**Desktop or laptop computer, telephone, basic Office software and various Internet portals including Retalix and Spinternet.**Contacts**Has daily contact with customers and the general public. Has contact with suppliers/vendors on a weekly basis.**Confidentiality**In the course of researching may find personnel financial information, board actions, situations, law suits, terminations, etc. When answering e-mails from customers, read about problems (stores, directors, products, etc). Must be HIPAA certified, which can occur with Hy-Vee once the applicant is hired.Are you ready to smile, apply today.*Employment is contingent upon the successful completion of a pre employment drug screen.*