Customer Care Representative

Elevance Health; Gilbert (MN); Remote; USD 30,000 - 45,000; Full time

Job summary

A prominent healthcare company is seeking a Customer Care Representative to provide virtual support to customers. You will respond to inquiries regarding insurance benefits and claims, analyze problems, and maintain positive customer relations. Candidates should have a high school diploma, and experience in customer service is preferred. This role offers flexibility with the requirement for in-person training sessions.

Qualifications

• Requires a HS diploma or equivalent.
• Previous experience in an automated customer service environment is preferred.
• Full availability to work an 8-hour shift from 7:00 PM to 7:00 AM CT Mon. – Fri.

Responsibilities

• Responds to customer questions via telephone and written correspondence.
• Analyzes problems and provides information/solutions.
• Develops and maintains positive customer relations.

Skills

Customer service

Problem-solving

Data entry

Education

High School diploma or equivalent

Job description

Position Title: Customer Care Representative

Location: Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy.

The Customer Care Representative is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

How you will make an impact:

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

Minimum Requirements

• Requires a HS diploma or equivalent
• Previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Preferred Requirements

• High volume inbound call center experience preferred.
• Automated Dental Customer Service experience preferred.
• Multi-tasking and data entry experience preferred.
• Full availability to work an 8-hour shift 7:00PM – 7:00PM CT Mon. – Fri.
• Customer Service experience; call center experience highly desired.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.