Customer Care Rep (Remote)

Patterson Companies, Inc.; Effingham (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company, Patterson Companies, is seeking a Customer Care Representative in Effingham, IL, to manage customer inquiries and assist with requests. This full-time remote position emphasizes customer-first attitudes and teamwork, providing opportunities for professional growth and competitive benefits.

Benefits

Full Medical, Dental, and Vision benefits

401(k) Match Retirement Savings Plan

Paid Time Off (PTO)

Holiday Pay & Floating Holidays

Volunteer Time Off (VTO)

Educational Assistance Program

Full Paid Parental and Adoption Leave

LifeWorks (Employee Assistance Program)

Patterson Perks Program

Qualifications

• High School degree or equivalent required.
• Strong customer orientation and telephone etiquette essential.
• Exceptional organizational and problem-solving skills.

Responsibilities

• Handle incoming customer calls and inquiries.
• Provide professional administrative support.
• Act as liaison between customers and Financial Shared Services.

Skills

Customer Orientation

Interpersonal Skills

Attention to Detail

Problem Solving

Multi-tasking

Education

High School degree or equivalent

Tools

SAP

Job description

Customer Care Rep (Remote) page is loaded

Customer Care Rep (Remote)

Apply locations Effingham, IL time type Full time posted on Posted 30+ Days Ago job requisition id R108482

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Description:

Job Description

Job Summary

The Customer Care Representative will be a member of the team responsible for being the primary contact group for incoming customer and branch calls. This role will require frequent communication with customers, branch personnel, and Shared Services team members. Within this role, you will assist the customer or branch with their request if able, or will transfer the call within Shared Services for assistance. This position works frequently within SAP, so previous experience is helpful. Success will depend on having a “customer first” attitude, along with a willingness to learn new functions and positively contribute to team performance.

Essential Functions

• Provide professional administrative and telephone support for incoming customer and branch phone calls to Financial Shared Services delivering first call resolution.

• Handle all general questions concerning statements or other correspondence received by the customer relating to supply accounts, installment accounts and branch inquiries.

• Update the automated credit card system for account changes accurately and in compliance with internal & PCI controls.

• Process customer credit card or electronic check payments by phone accurately and in compliance with internal & PCI controls.

• Act as liaison between branch offices and the Financial Shared Services.

• Performs other duties as assigned.

Job Qualifications

Required Qualifications

• High School degree or equivalent

• Strong customer orientation with a sound knowledge of telephone etiquette with a pleasant and friendly attitude.

• Possesses strong interpersonal and communication skills, exceptional at building relationships

• Positively contribute to the Financial Shared Services team environment

• Has exceptional organizational, problem solving, and multi-tasking skills and shows a great attention to detail

• Proficient in computer navigation and working with several software programs at the same time

• Demonstrates a commitment to Patterson’s values and professionalism through appropriate conduct at all times

Preferred Qualifications

• SAP experience

• Financial Services experience

Hours: 10:00am -7:00pm CT

Starting compensation: $15.19/hr

This role is eligible for hire in the following states: AL, AK, AR, DE, FL, GA, HI, ID, IL (excluding Chicago), IN, IA, KS, KY, LA, ME, MA, MI, MN (excluding Minneapolis & St. Paul), MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA,WV, WI, WY

What's In It For You

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

• 401(k) Match Retirement Savings Plan.

• Paid Time Off (PTO).

• Holiday Pay & Floating Holidays.

• Volunteer Time Off (VTO).

• Educational Assistance Program.

• Full Paid Parental and Adoption Leave.

• LifeWorks (Employee Assistance Program).

• Patterson Perks Program.

The potential compensation range for this role is below. The final offer amount could exceed this range , based on various factors such as candidate location (geographical labor market), experience, and skills.

$15.19 - $18.65

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

About Us

At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.