Customer Care Reorder Representative I

Numotion; Myrtle Point (OR); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading provider of Complex Rehabilitation Technology is seeking a Customer Care Reorder Representative I to provide exceptional customer service. The role involves processing medical supply reorders, verifying insurance details, and facilitating communication with customers. Candidates should have a high school diploma and at least one year of experience in insurance eligibility verification. Competitive compensation and benefits are offered for this remote position.

Benefits

Medical, dental and vision insurance

401k

Life insurance

Short-term and long-term disability

Qualifications

• Minimum one year experience in insurance eligibility verification.
• Minimum one year experience in calculating deductibles and coinsurance.
• Background in Medicaid, Medicare, and Private Insurance.

Responsibilities

• Process medical supply reorders accurately and quickly.
• Correspond with customers and triage inquiries.
• Communicate insurance qualifications and coverage to customers.
• Facilitate communication between customer and stakeholders.

Skills

Insurance eligibility verification

Calculating deductibles

Customer service

Education

High School diploma/GED

Job description

Overview

Customer Care Reorder Representative I. Category: Customer Care/Customer Service. Job Location: REMOTE, US. Tracking Code: 14562-128. Position Type: Full-Time/Regular. By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion helps thousands of people with individually configured, medically necessary mobility products and services. We are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Numotion is committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

The pay range for this position is $18.00-$22.00 an hour. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by various factors including skills, qualifications, experience and location.

Job Purpose

JOB PURPOSE: The Customer Care Reorder Representative II is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive customer experience. This role is responsible for ensuring all medical supply reorders are processed accurately and quickly while aiming for customers’ needs to be met.

Key Responsibilities

• Process the reorder book of business assigned to them to include: full and accurate insurance verifications, confirming all customer information monthly/quarterly, ensuring the CMNs are not expired prior to shipping and if authorization is needed prior to shipping.
• Correspond with customers by email and triage any inquiries as appropriate.
• Communicate with customers personalized information related to their insurance qualifications, coverage, deductibles, and any financial responsibility they might have.
• Facilitate communication between the customer, third party payers, distributors, case managers and others to complete the customer’s initial order.
• Collect and process payments for out-of-pocket amounts prior to product shipment.
• Create the Purchase Order for the Distributor.
• Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusivelist but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

Required Qualifications, Skills, and Experience

• High School diploma/GED required.
• Minimum three (1) years’ experience in insurance eligibility verification.
• Minimum three (1) years of experience in calculating deductibles and coinsurance for primary and secondary policies.
• Background in Medicaid, Medicare, and Private Insurance.

Preferred Competencies and Qualifications

• Associates degree in relevant field.
• Ability to work in a fast-paced environment and juggle multiple priorities.
• Ability to think quickly, assess a situation and make a sound decision.
• Solid written and verbal communication, listening, organization and priority setting skills.

Physical Work Requirements

• Frequent use of hands, wrists, fingers associated with using computer equipment.
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to lift/move up to 10 pounds.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.