Customer Care Professional- Life & Health Insurance

illumifin; Minnesota; Remote; USD 45,000 - 75,000; Full time

Job summary

Une entreprise de services d'assurance recherche un Customer Care Professional pour son centre d'opérations à distance. Le candidat idéal gérera les appels entrants et traitera les transactions d'assurance, offrant ainsi un service exceptionnel dans un environnement rapide. Ce poste exige une bonne organisation, des compétences en communication et une capacité à résoudre les problèmes rapidement.

Qualifications

• Expérience en service à la clientèle souhaitée.
• Capacité à multi-tâches dans un environnement dynamique.
• Disponibilité pour une formation intensive.

Responsibilities

• Répondre aux appels concernant les polices de vie et de santé.
• Traiter toutes les demandes de service pour les titulaires de police.
• Suivre les demandes et assurer leur réponse dans les délais.

Skills

Organisation

Service à la clientèle

Communication

Résolution de problèmes

Education

Diplôme de niveau secondaire ou équivalent

Job description

Customer Care Professional- Life & Health Insurance

Customer Care Professional- Life & Health Insurance

1 week ago Be among the first 25 applicants

We are looking for a Customer Care Professional to join customer care center operations. This individual will be part of the team that helps us succeed by making it easy to do business with illumifin through relentless exceptional service, process improvement and enabling our high-performance, employee-focused culture.

The Customer Care Professional is a position that is Fully Remote. The purpose is to handle inbound calls, research and resolve issues, review Lie and Health insurance transactions and accurately respond to inquiries in a timely and professional manner. The individual must be organized and able to multi-task in a fast-paced changing work environment. During training it is important that 100% attendance is met. After training the expectation is to follow company policy with approval on time off or absences.

Training Schedule 8-4:30 CT M-F and Scheduled hours for the position between 8:30- 6 CT M_F

Duties And Responsibilities

• Answer incoming calls regarding life and health policies, which will include general inquiries, service requests, concerns from consumers and agents.
• Process all service requests for policy holders.
• Keep track of inquiries and follow up to verify that they are answered.
• Stay up to date on carrier and company policies and procedures.
• Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.
• Adhere to established service standards while maintaining quality standards.
• Other duties as assigned.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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