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Customer Care Professional

Solugenix

United States

Remote

USD 1,000

Full time

6 days ago

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Job summary

Solugenix is looking for a Customer Care Professional to provide exceptional customer service remotely. You'll be responsible for assisting customers via phone, email, and chat, ensuring their inquiries are handled effectively. Ideal candidates will have a passion for customer service, a high school diploma, and a strong understanding of technical systems. This role offers flexibility as a full-time or part-time position, contributing to a collaborative and inclusive work environment.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

Strong Customer Service skills required.
6 months or more in a customer service-related job.
Ability to work independently, self-starter.

Responsibilities

Answer inbound calls, emails, and chats.
Assist with order inquiries and process orders.
Maintain detailed documentation for all interactions.

Skills

Communication

Problem-Solving

Technical Capacity

Multi-tasking

Customer/Client Focus

Education

High school degree or equivalent

Tools

Microsoft Windows Operating Systems

This range is provided by Solugenix. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$14.00/hr - $14.00/hr

Direct message the job poster from Solugenix

Talent Acquisition Manager@ Solugenix | Diversity Recruiting

Customer Care Professional

100% Remote

Direct Hire

Job ID 25-09670

Summary

Accountable for providing professional and courteous assistance to customers over the phone, by email and by chat. Delivers a high level of customer service ensuring consumer satisfaction.

The essential duties and responsibilities include the following. Other duties may be assigned.

Answer inbound calls, emails, and chats.
Provide Site Navigation Assistance including password reset/unlock.
Process orders (update payment information if order is declined).
Assist with order inquiries (item issues, shipping address, status).
Route customer to appropriate departments based on their needs.
Maintain detailed and accurate documentation for all calls.
Assist with seller/parent inquiries (Credits, dashboards, roles, assignments).
Issue reships for damaged items as well as initiate the process for refunds to Tier II.

To perform the job successfully, an individual should demonstrate the following competencies:

Technical Capacity - Demonstrates depth of knowledge and skill in a technical area. Effectively applies technical knowledge to solve a range of problems.
Problem-Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.
Attendance/Punctuality - Is consistently at work and on time. Ensures work responsibilities are covered when absent. Arrives at meetings and appointments on time.
Multi-tasking - Ability to manage multiple priorities at once. This includes logging case notes while on customer calls and keeping up with and answering several chat windows at the same time.
Customer/Client Focus - Responds promptly and courteously to customer needs. Solicits customer. feedback to improve service. Responds to requests for service and assistance.
Communication - Speaks clearly and concisely using proper grammar in both oral and written communication.
Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration. Accepts responsibility for own actions. Follows through on commitments.
Results Orientation - Focuses on the desired result of one's own work, setting challenging goals, putting effort into the goals, and meeting or exceeding them even when under pressure.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education And/or Experience

Required:

High school degree or equivalent
Strong Customer Service
Basic understanding of Microsoft Windows Operating Systems
Strong Written and Verbal Communication
Ability to work independently, Self-starter
6 months or more in a customer service-related job

Language Skills

Ability to read and interpret documents such as instructions, customer incident reports and procedure manuals. Ability to write correspondence, and customer incident reports and substantiate via verbal or written mediums. Ability to speak effectively over the phone to customers, supervisors, and colleagues. Some Customer Care Professional roles are required to be bi-lingual in English and Spanish.

Reasoning Ability

Ability to apply common sense understanding to carry out written or verbal instructions.

Other Skills and Abilities

Ability to multi-task and work in a fast-paced environment. Must be able to work independently.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This is a largely sedentary role. Individuals may need to sit or stand as needed. Proper lifting techniques are required. This position may occasionally lift up to 10 pounds for files and computer printouts. Normal, corrective vision range; ability to see color and to distinguish letters, numbers, and symbols.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job operates in a home office environment. The home office must have a door that can be closed to avoid outside distractions. The role routinely uses standard office equipment such as a computer and softphone.

Position Type/Expected Hours of Work

This position can be full-time or part-time. Days and hours of work may vary.

AAP/EEO Statement

Solugenix. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Other Requirements

Wired Internet connection (cable/broadband)- WIFI is not permitted or supported on the provided work equipment, required a hardwired connection. Internet Service Speed Minimum: 16 Mbps download / 3 Mbps upload. Credit check.
Distraction-free work environment. Whether it's your bedroom with a desk set up or a designated office within your home, you should be able to close a door to outside distractions and noise.
Full attention to your job duties while you are scheduled to work. We are a remote call center and require you to work a typical call center schedule based on your availability.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $14/hour to $14/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About Solugenix

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge.

Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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