Customer Care Professional

RogueSearch; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the construction and real estate industry is seeking a Customer Care Professional in Indianapolis. The ideal candidate will have a strong customer orientation and 1-3 years of experience in customer service and warranty. Responsibilities include managing service requests, conducting assessments, and maintaining positive relationships with homeowners. This full-time position offers a competitive salary, bonuses, and excellent growth opportunities.

Benefits

Medical insurance

Vision insurance

401(k)

Child care support

Paid maternity leave

Tuition assistance

Disability insurance

Qualifications

• Minimum of 1-3 years customer service experience required.
• Valid Driver’s License essential.
• Ability to adapt/respond to different personality types.

Responsibilities

• Responding to service requests in the field.
• Conducting homeowner assessments as needed.
• Managing trades to ensure customer satisfaction.

Skills

Strong customer orientation

Excellent communication skills

Basic construction skills

Cost management

Education

High School Diploma or equivalent

Job description

19 hours ago Be among the first 25 applicants

Direct message the job poster from RogueSearch

A Fortune 500 company and one of America's top residential builders is looking for a customer care professional for their team. If you are a Customer Care Manager, Warranty Associate or Customer Service professional this may be a great next step for you!

Highlights:

• 2025 Fortune 100 Best Companies to Work For by Great Place to Work
• Great team culture and internal promotion opportunities.
• Solid base salary and quarterly bonus.

Responsibilities:

• Primary responsibility for responding to service requests in the field and managing those requests according to standard processes.

What you will do:

• Conduct homeowner assessments on an as needed basis.
• Determine if corrective work order is needed.
• Lead root-cause analysis.
• Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.
• Manage trades to completion of service requests to customers' satisfaction.
• Establish and maintain positive customer relationships.
• Responsible for quality inspections of the home prior to delivery to the customer.
• Determine trade accountability for back charges and POs.
• Authorize payment for work performed up to approval limits.
• Follow applicable legal protocol and process necessary workflow.
• Responsible for customer satisfaction metrics related to customers serviced.

What you will need:

• Minimum High School Diploma or equivalent.
• Valid Driver’s License because driving is an essential function of this position.
• Minimum of 1-3 years customer service and warranty experience or equivalent.
• Strong customer orientation and ability to adapt/respond to different personality types.
• Strong emphasis on quality of service and follow-up.
• Basic construction skills and knowledge preferred.
• Excellent communication and listening skills.
• Ability to manage warranty/customer service processes.
• Basic computer skills.
• Cost management.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Construction, Real Estate, and Architecture and Planning

Referrals increase your chances of interviewing at RogueSearch by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Child care support

Paid maternity leave

Tuition assistance

Disability insurance

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