Customer Care/Print Production

Alphagraphicsfranchise; Portsmouth (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Full training provided

Job summary

Alphagraphicsfranchise in Portsmouth, Virginia is looking for a Customer Care/Print Production Specialist. In this full-time role, you will manage client product needs, produce prints, and ensure top-notch customer service while receiving training even without prior experience.

The ideal candidate will demonstrate a positive attitude, an ability to manage multiple priorities, and a passion for customer service. Join a staple of the community with over 20 years in the business.

Qualifications

• Experience in customer service within a fast-paced environment.
• Ability to juggle multiple priorities and operate with calmness under pressure.
• Possession of a valid driver's license and access to a vehicle.

Responsibilities

• Evaluate client product needs and sell appropriate solutions.
• Produce plans, binding, packaging, and shipping.
• Work with existing customers and create new client relationships.

Skills

Customer service

Print production knowledge

Business-to-business sales

Multi-tasking

Team collaboration

Positive attitude

Education

High School Diploma or equivalent

Tools

Computer technology

Job description

Job Description

No experience required! The Customer Care/Print Production role is a core component of the architectural, building and construction industry of the Seacoast. Our clients depend on us to provide high quality prints in a timely manner, and you as the Repro Specialist will help our customers get what they need. Printing, binding, shipping and consultation. This is a full-time position with benefits.

About the Company

AlphaGraphics is the leading provider of Print, Copy, Signs, Banners, Design Services, Promotional Products for area businesses, as well as Architectural Drawings and Plans for the construction industry. AlphaGraphics has been a staple in the community for over 20 years.

Position Summary

The Customer Care/Print Production role is responsible for evaluating client product needs, selling appropriate solutions, producing plans, binding, packaging and shipping. The position requires client relationship management and occasionally cross-selling the various services and products of the company.

Primary Responsibilities

• Receiving Customers
  • Address clients as they come to the store
  • Deliver completed projects to walk-in traffic
• Client Consultation:
  • Work with the existing customer base and walk in customers to determine their print needs and recommend appropriate solutions
• Product Estimation:
  • Provide product estimates for clients after consultation
  • Coordinate delivery / production of products with production
  • Manage client expectations, schedules, and prices as needed
  • Prepare accurate invoices following established process guidelines
• New Business Generation:
  • Work with other Sales Consultants to achieve revenue targets
  • Grow business with existing clients
  • Prospect and network for new clients through regular outreach efforts
• Communications:
  • Ensure clients are fully aware of their project status and any challenges

Qualifications

The ideal candidate is a consummate professional with experience successfully working in a business-to-business environment. Experience in construction, print or signs is preferred but not required. The candidate has a passion for business, believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges. We will fully train the right candidate even if you have no experience.

Additional Requirements

• High School Diploma or equivalent
• Experience in customer service within a fast-pace environment
• Team member with collaborative style who knows how to foster success in others
• Capable of juggling multiple priorities and operating with a calm sense of urgency
• Positive "can do" attitude (this is critical!)

Additional Skills and Abilities - Desired (Advantageous, but not required)

• College degree
• Familiarity with current print and copy technology (highly desirable)
• Working knowledge of computer technology
• Experience in business-to-business, retail, and/or manufacturing setting

Workplace Requirements

• Driver's license and access to vehicle
• Ability to lift 40 lbs

Equal Opportunity Employer.

Applications will be reviewed on a rolling basis until ideal candidate has been found.