Customer Care Operator - Borgata

MGM Resorts International; Atlantic City (NJ); On-site; Full time

Job summary

An established industry player is seeking a Customer Care Operator to create memorable experiences for guests. This role involves managing high-volume calls, providing detailed information about services, and offering insights to improve customer interactions. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you. Join a vibrant team dedicated to excellence and enjoy a range of perks including wellness programs, discounts, and professional development opportunities.

Benefits

Wellness incentive programs

Company discounts

Free meals

Free parking

Healthcare benefits

Professional development opportunities

Qualifications

• Enthusiastic team player with a focus on customer satisfaction.
• Detail-oriented individual who enjoys helping others.

Responsibilities

• Answer inbound calls and manage customer interactions.
• Provide clear information about products and services.

Skills

Customer Service

Detail-Oriented

Multi-tasking

Communication Skills

Job description

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Customer Care Operator, you will set the stage for guest experience with your welcoming smile and service.

THE STARTING RATE:$15.49

THE DAY-TO-DAY:

• Answer inbound telephone calls where transactions range from call transfers and overhead paging to guest wake-up calls and message delivery

• Prepare and handle a high volume of repetitive customer interactions over the telephone in a fast-paced environment

• Provide customers with a clear picture of products and services, always leading the call without failing to listen to the voice of the customer

• Provide important observations gathered from many customer interactions, offering suggestions to improve process, product or service offerings

THE IDEAL CANDIDATE:

• Looks forward to working with a team to provide positive experiences

• Describes themselves as detail-oriented

• Enjoys helping others and likes to make a good impression

• Can handle multiple tasks at one time

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14367

Are you ready to JOIN THE SHOW? Apply today!