Customer Care Manager II - Parrish, FL

Innovative Construction Group; Riverview (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

PulteGroup in Parrish, FL is seeking a Customer Care Manager II to lead homeowner service activities, coordinate with vendors, and ensure high customer satisfaction. You will perform assessments, drive root-cause analysis, and supervise trades to completion, ensuring build quality and timely warranty handling.

The role emphasizes strong communication, analytical skills, and a proactive approach to service excellence in a fast-paced homebuilding environment.

Qualifications

• Requires a university degree or equivalent experience.
• Minimum 2–4 years of prior relevant experience.
• Strong customer service orientation with effective follow-up.

Responsibilities

• Conduct in-person homeowner assessments to determine if a corrective work order is needed.
• Lead root-cause analysis and coordinate service work with the Customer Care Coordinator.
• Manage trades to completion ensuring customer satisfaction.
• Perform minor service tasks and maintain positive customer relationships.
• Ensure build quality confirmation before home delivery to customers.
• Address vendor performance and participate in warranty/customer service processes.

Skills

Exceptional customer service

Excellent communication

Analytical thinking

Basic computer literacy

Conflict resolution

Cost management knowledge

Customer service processes

Education

Bachelor's degree or equivalent experience

Job description

Customer Care Manager II - Parrish, FLWe use cookies to make the safest and most effective website possible.# Careers## Customer Care Manager II - Parrish, FLApply: Riverview, FL: Full time: Posted 30+ Days Ago: JR9652Build a Career That Builds Your Future — with PulteGroup!Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place.As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name.Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact\\*\\*\\*\\*\\*PARRISH AREA\\*\\*\\*\\*\\* **Primary Job Responsibilities*** Conduct in-person homeowner assessments on an as-needed basis: + Determine if a corrective work order is needed. + Lead root-cause analysis.* Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator.* Manage trades to completion of service requests to customers’ satisfaction.* Perform minor service-related tasks (e.g., adjustments, repairs), as requested.* Establish and maintain positive customer relationships.* Responsible for the build quality confirmation of the home before delivery to the customer.* Determine trade accountability for back charges and field purchase orders (FPOs).* Authorize payment for work performed up to approval limits.* Follow applicable legal protocol and process necessary workflow.* Address vendor performance issues.* Responsible for customer satisfaction metrics related to customers serviced.* This is a professional customer facing role. Team members will follow division specific dress code requirements.* Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.* Perform other duties as assigned. **Career Level (P2)** **Organizational Impact:*** Works to achieve day-to-day objectives with moderate impact on the area.* Works independently on larger, moderately complex projects/assignments.* Sets objectives for own area to meet the objectives or goals of projects and assignments.* May assist other professionals with tasks and assignments. **Leadership & Talent Management:*** May provide guidance and assistance to entry level professionals and/or support employees. **Knowledge & Experience:*** Requires practical knowledge of area typically obtained through advanced education combined with experience.* Typically requires a University degree or equivalent experience and minimum 2-4 years of prior relevant experience.**Required Skills/Knowledge*** Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types* Committed to delivering high-quality service and diligent follow-up* Basic construction skills and knowledge* Excellent communication and listening skills* Analytical ability necessary to perform root cause analysis* Ability to manage warranty/customer service processes* Basic computer literacy* Skilled in conflict resolution to address customer concerns effectively* Knowledge of cost management principles and practices **Required Licensing, Registration and/or Certifications*** Valid driver’s license as driving is an essential function of this position **Physical Requirements*** The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions – heat, rain, cold, etc.