Customer Care Manager

Stanley Black & Decker; Walnut (AR); On-site; USD 87,000 - 139,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

401(k)

Employee Stock Purchase Plan

Paid time off

Tuition reimbursement

Discounts on tools

Job summary

Stanley Black & Decker in Walnut, CA seeks a Customer Care Manager to lead five regional distribution centers on-site, driving efficient service and strong customer satisfaction. You will develop regional processes, execute RFQs, expediting orders, manage inventory, freight negotiations, and rental fleets while guiding warehouse teams.

The role offers a competitive salary with benefits within a global, iconic tools company.

Qualifications

• Bachelor's Degree preferred, or equivalent combination of education & experience.
• 4 years of management and/or inside sales related experience and/or training.
• Experience in construction, fasteners, or welding industries will be helpful.
• Strong leadership capabilities.

Responsibilities

• Lead and oversee day-to-day operations of five regional distribution centers under the Regional Sales Manager.
• Be a strong leader, comfortable wearing multiple hats in a fast-paced environment.
• Develop processes for regional customer care activities.
• Execute requests for quotation from customers and prospects, according to guidelines.
• Expedite customer and inventory orders effectively.
• Provide total customer satisfaction by responding promptly within guidelines.
• Negotiate freight rates and manage inventory.
• Analyze, administer, and order inventory for regional locations.
• Administer the regional rental fleet.
• Process customer returns, credits, and resolve credit problems.
• Maintain prompt communication with customers and company personnel.
• Coordinate with outside vendors for services, price, delivery, and purchase orders.
• Administer and analyze daily cycle counting.
• Supervise regional warehouse operations teams and train personnel.

Skills

Leadership

Management

Inside Sales

Industry Knowledge

Education

Bachelor's Degree

Job description

Customer Care Manager

Walnut, CA USA

Come build something that matters.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET® and HUSTLER®.

The Job:

As a Customer Care Manager, you’ll be part of our Nelson Stud Welding, Engineered Fastening team working as an on-site employee. You’ll get to:

• Responsible for leading and overseeing the day-to-day functional operations of five regional distribution centers under the direction of the Regional Sales Manager.

• Must be a great leader, be willing to wear multiple hats, like working in a fast-paced environment and not afraid to get their hands dirty.

• Develop processes and procedures for regional customer care activities.

• Execute requests for quotation from customers and prospects, according to the Regional Manager's guidelines.

• Handle effectively the expediting of customer and inventory orders.

• Provide total customer satisfaction by promptly and efficiently reacting to customer requirements, while working within established company guidelines.

• Distribution responsibilities such as negotiating freight rates and managing inventory

• Analyze, administer, and order inventory for the regional locations.

• Administration of the regional rental fleet.

• Process customer returns, requests for credit, and resolving credit problems.

• Maintain prompt communication with customers and company personnel.

• Coordinate with outside vendors for services, price, delivery, and the issuance of purchase orders.

• Administer and analyze daily cycle counting.

• Supervise the regional warehouse operations teams and assist with training personnel.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Bachelor’s Degree Preferred, or equivalent combination of education & experience.

• 4 years of Management and/or Inside Sales related experience and/or training.

• Experience in Construction, Fasteners, or Welding industries will be helpful for this position.

• Strong Leadership Capabilities.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.

• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our digital learning portal.

• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.

• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

#LI-RB1

#LI-Onsite

The Total Target Cash Compensation range for this position is $86,500.00 - $139,300.00

• This is the lowest to highest total target cash compensation range we would pay for this role at the time of this posting. Total target cash compensation offered may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. This role is eligible for a sales incentive plan or commission. Therefore, the total target cash compensation range is inclusive of base salary and target variable cash compensation. Please note that salary is only one component of total rewards at Stanley Black & Decker.

• The target cash compensation range listed in this job posting reflects the range for the primary location specified. The cash compensation range may vary for other locations.

• The successful candidate may be eligible for annual merit increases.

• Medical, dental, life, vision, disability, 401(k),Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.

• Discounts on Stanley Black & Decker tools and other partner programs.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

Learning & Development

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the‑art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at [phone] or at [e-mail]. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov)