Customer Care Learning Designer | LMS & AI Tools

Abercrombie & Fitch Co.; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Abercrombie & Fitch Co. Global Home Office in Columbus, OH, seeks an Asst/Assoc Specialist, Customer Care Learning & Development (Instructional Design) to design and administer learning programs for Customer Care teams and business partners.

The role combines instructional design expertise, LMS administration, and analytics to accelerate associate readiness, strengthen leadership capabilities, and ensure compliance across Customer Care. Weekend on-call rotation may be required.

Qualifications

• Bachelor’s degree required.
• 1+ years of experience.
• Knowledge of adult learning principles.
• Experience leveraging learning data, analytics, and reporting.
• Experience working in a LMS.
• Strong instructional design skills and experience with eLearning authoring tools (Articulate Rise, Storyline).
• Proficiency in Microsoft Office Suite and Copilot.

Responsibilities

• Design, develop, and maintain instructor-led, virtual, self-paced, and blended learning experiences that support onboarding, upskilling, and professional development.
• Create engaging learning materials including eLearning modules, facilitator guides, participant workbooks, job aids, assessments, videos, reference guides, and performance support resources.
• Partner with subject matter experts and stakeholders to identify objectives and translate processes into training solutions.
• Administer and maintain the LMS, including course creation, learner assignments, curricula, enrollment management, reporting, testing, and troubleshooting.
• Monitor training completion, certification status, and compliance; ensure audit-ready learning records.
• Support leadership certification and readiness programs; conduct needs analyses and evaluate program impact.
• Leverage learning data to identify trends and provide insights to leadership.

Skills

Attention to detail

Urgency & results

Effective communication

Relationship building

Global trends awareness

Education

Bachelor's degree

Tools

Articulate Rise

Storyline

LMS

Copilot

Job description

Abercrombie & Fitch Co. Global Home Office in Columbus, OH, seeks an Asst/Assoc Specialist, Customer Care Learning & Development (Instructional Design) to design and administer learning programs for Customer Care teams and business partners.

The role combines instructional design expertise, LMS administration, and analytics to accelerate associate readiness, strengthen leadership capabilities, and ensure compliance across Customer Care. Weekend on-call rotation may be required.