Customer Care Lead

MITER Brands; Clovis (CA); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Tuition Reimbursement Program

Life Insurance

Long-Term Disability

Job summary

MITER Brands is seeking a Customer Care Lead in Clovis, CA to bring advanced Salesforce expertise to managing complex customer inquiries and warranty needs. You will coordinate with field service, sales, plant management, and engineering to resolve issues efficiently and improve processes.

The role emphasizes mentoring teammates, delivering exceptional service in a fast-paced environment, and upholding company policies while driving customer satisfaction.

Qualifications

• Advanced proficiency in Salesforce CRM (case management, reporting, dashboards) is a must.
• Strong analytical and problem-solving skills
• Excellent communication and leadership abilities
• 3-5 years in customer service or customer care roles, ideally in manufacturing or building materials
• Ability to work in a fast-paced environment
• Reliable attendance and punctuality

Responsibilities

• Serve as a subject matter expert for customer care processes, ensuring seamless resolution of complex inquiries.
• Utilize Salesforce CRM to manage cases, track interactions, and generate actionable insights.
• Analyze customer data to identify trends and recommend process improvements.
• Coordinate with cross-functional teams—field service, sales, plant management, and engineering—to resolve escalated issues.
• Validate warranty claims and oversee scheduling for field technicians.
• Ensure timely delivery of replacement parts and manage high-priority requests.
• Mentor and support junior team members to elevate overall team performance.
• Maintain compliance with company policies and deliver exceptional service in a fast-paced environment.

Skills

Salesforce CRM

Analytical skills

Communication

Leadership

Bilingual in Spanish

Education

Associate's degree or equivalent experience

Tools

Salesforce CRM

Job description

Job Description

Customer Care Lead

Location: Clovis, CA

Hours: Monday-Friday, 8:00 AM – 5:00 PM

Overtime: Mandatory overtime as business needs requires.

Compensation: Starting at $30.00/ hour, depending on experience.

About MITER Brands

MITER Brands is a family of leading window and door brands that inspires new possibilities for our team members, customers, and communities across America. With an emphasis on employee growth, operational excellence, and customer satisfaction, MITER Brands is committed to helping our team members build rewarding careers while making a meaningful impact.

Position Overview

Bring your Salesforce expertise to Anlin Windows & Doors, part of MITER Brands, as a Customer Care Lead – Clovis, CA

Are you a seasoned customer care professional with a passion for delivering exceptional experiences and leveraging technology to drive results? Anlin Windows & Doors is seeking a Customer Care Lead to join our team in Clovis, CA. This advanced role focuses on managing complex customer interactions, optimizing processes through Salesforce expertise, and serving as a key liaison between customers and internal teams.

What You'll Be Doing

• Serve as a subject matter expert for customer care processes, ensuring seamless resolution of complex inquiries.
• Utilize Salesforce CRM to manage cases, track interactions, and generate actionable insights.
• Analyze customer data to identify trends and recommend process improvements.
• Coordinate with cross-functional teams—field service, sales, plant management, and engineering—to resolve escalated issues.
• Validate warranty claims and oversee scheduling for field technicians.
• Ensure timely delivery of replacement parts and manage high-priority requests.
• Mentor and support junior team members to elevate overall team performance.
• Maintain compliance with company policies and deliver exceptional service in a fast-paced environment.

Qualifications

Required Qualifications

• Advanced proficiency in Salesforce CRM (case management, reporting, dashboards) is a must.
• Strong analytical and problem-solving skills
• Excellent communication and leadership abilities
• 3-5 years in customer service or customer care roles, ideally in manufacturing or building materials
• Ability to work in a fast-paced environment
• Reliable attendance and punctuality

Preferred Qualifications

• Bilingual in Spanish is preferred
• Call center experience is a plus
• Familiarity with window sales or millwork is advantageous.
• Associate's degree or equivalent experience

Ready to Grow Your Career?

Join a team that values safety, quality, collaboration, and continuous improvement. If you're looking for an opportunity to make an impact and build a rewarding career with a leading manufacturer, we'd love to hear from you.

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization And Sponsorship Disclosure

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.