Customer Care Intern - Summer 2027

Nebraska Public Power District; Norfolk (NE); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Housing stipend

Job summary

Nebraska Public Power District (NPPD) has an immediate opening for a Customer Care Intern - Summer 2027 at the Norfolk Customer Care Center in Norfolk, Nebraska. The internship is temporary and entry-level, reporting to the Customer Services Lead.

The student will assist customers with inquiries, requests, and outage calls, including after-hours support, and will use NPPD systems such as SOS, Cisco, and SharePoint. Housing stipends are available for interns.

Qualifications

• The student must be enrolled in an accredited two-year or four-year college/university carrying a minimum of 12 semester units or eight quarter units with freshman, sophomore, junior, or senior standing in a related major and must maintain enrollment throughout the internship.
• Excellent keyboarding skills (minimum of 35 words per minute), completion of written and grammar skills test, and the ability to present oneself in a professional manner is required.
• College credit may apply to some internships.

Responsibilities

• Provide excellent customer service to internal and external customers by providing knowledge-based solutions to customer issues.
• Assist customers with inquiries, requests, and outage calls after normal business hours.
• Reference procedures and reference documents to ensure information accuracy.
• Effectively use NPPD systems such as SOS, Cisco phone system, and SharePoint to complete tasks.
• Follow NPPD safety processes and procedures; report to the Customer Services Lead.

Skills

Keyboarding 35 wpm

Written and grammar skills test

Professional presentation

Education

Enrolled in accredited college with 12+ semester units or 8 quarter units

Tools

SOS

Cisco phone system

SharePoint

Job description

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Nebraska Public Power District (NPPD) has an immediate opening for a Customer Care Intern - Summer 2027located at Norfolk Customer Care Center in Norfolk, Nebraska. Position closes December 4 at 11:59 p.m. Central Time.

The Customer Care Intern will have a shift assignment of 8-4:30pm the first week of starting the internship for training. Shift assingment will be adjusted to 4:00pm-12:00am for the remainder of the internship. Work schedule will be Monday - Friday with no weekends.

This position will report to the Customer Services Lead.

Position Summary

This is a temporary entry-level customer care position. Incumbent assumes primary accountability for customer relationships by assisting customers with after normal business hours with inquiries, requests, and outage calls.

Education, Training and Experience

The student must be enrolled in an accredited two-year or four-year college/university carrying a minimum of 12 semester units or eight quarter units with freshman, sophomore, junior, or senior standing in a related major and must maintain enrollment throughout the internship. The internship/training must be in the student's field of study. College credit may apply to some internships.

Excellent keyboarding skills (minimum of 35 words per minute), completion of written and grammar skills test, and the ability to present oneself in a professional manner is required.

Licenses and/or Certifications

NA

Provide excellent customer service to internal and external customers by providing knowledge-based solutions to customer issues that are in the best interest of NPPD and our customers. This includes account collections, requests, and outage calls.

Ensure the integrity of information provided to customers by referencing specific procedures and reference documents.

Effectively use NPPD systems such as SOS, CISCO phone system, and SharePoint to successfully complete assigned tasks.

Follow NPPD safety processes and procedures.

Accountable for other duties as assigned.

Core Competencies

Customer Focus

Employees & Teamwork/Diversity & Inclusion

Public Service/Environmental Stewardship

Safety

Salary Information - Nebraska Public Power District offers a competitive starting salary with opportunities for growth. In addition to the base salary listed in posting, NPPD employees may also be eligible for our Annual Incentive Program (AIP) that may supplement total compensation at a level above and beyond the stated salary range.

Pay Grade - 99 Hourly

Typical Pay Grade Starting Salary Range: $20.00/hour

Interns eligible for $1,000 housing stipend.

Travel Required: Travel required may fluctuate by business need. This is an estimate and will be discussed further with candidates that receive an interview.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at Nebraska Public Power District.

Nebraska Public Power District is an Equal Opportunity Employer

We are an Equal Opportunity Employer who values the contributions of its diverse work force. We are only legally able to hire persons who are 1) a United States citizen or national, 2) a lawful permanent resident of the United States, or 3) an alien legally authorized to work in the United States.

Customers around the state know what to expect from NPPD - quality, reliability and performance excellence. Our values also extend to the way we take care of our employees and their families. We remain on the leading edge by providing competitive benefits that respond to the diverse lifestyles of our people in an ever-changing world.

Nebraska Public Power District offers a competitive starting salary with opportunities for growth. In addition to the base salary listed in posting, NPPD employees may also be eligible for our Annual Incentive Program (AIP) that may supplement total compensation at a level above and beyond the stated salary range.

Retirement Savings

NPPD employees may participate in two retirement plan options - a 401(k) plan and a 457(b) plan. Both plans allow for pre-tax or Roth contributions. After the first six months of employment, the 401(k) plan includes a generous matching contribution from NPPD. The five-year vesting period begins on an employee’s hire date. Our retired employees are eligible for retiree healthcare benefits as well as a life benefit paid out to designated beneficiaries upon their passing.

At NPPD, we care about the health and wellness of our employees. We offer new teammates two competitive hospital / medical plan options to fit their lifestyle and family needs. We also make an annual contribution to employee Health Savings Accounts, which can be used to offset out-of-pocket expenses. Employees and their spouse are invited to participate in a variety of wellness initiatives offered throughout the year as a way to enhance their wellness, reduce health risks and promote healthy lifestyles.

Other Benefits

Employees earn vacation on a schedule commensurate with their years of service. We also offer paid holidays as well as personal and family medical leave, including birth mother recovery leave and parental child bonding leave. All full-time employees receive a life insurance policy equivalent to two times the participant's annual salary at no cost to the employee. NPPD also offers dental and vision insurance as well as personal accident, accidental death and dismemberment, critical illness, hospital indemnity, long-term care, pre-paid legal/identity theft, and short-and long-term disability insurance plans. Additional benefits include college tuition reimbursement, relocation assistance and complimentary access to an Employee Assistance Program.