Customer Care Finance Manager

Public Storage; Frisco (TX); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Public Storage is seeking a Customer Care Finance Manager to own key FP&A areas, including budgeting, forecasting, modeling, reporting, and analysis for the Customer Care organization.

You will partner with Operations, Workforce Management, and IT on AI, automation, and technology initiatives, translating activity into financial impact and ROI considerations.

Qualifications

• 5+ years of FP&A, finance, or related field experience.
• Bachelor’s degree in Finance, Accounting, Economics, or related field.
• Strong financial modeling, forecasting, and analytical skills with advanced Excel.
• Ability to explain drivers behind results to non-finance stakeholders.
• Excellent communication and collaboration with Finance and other teams.

Responsibilities

• Own FP&A: budgets, forecasts, models, reporting for Customer Care.
• Analyze performance, identify trends, quantify drivers.
• Partner with Operations to understand volume, staffing, revenue, costs.
• Support decision-making on staffing and vendor costs from a financial view.
• Develop business cases and ROI analyses for AI, automation, technology initiatives.
• Improve reporting, dashboards, and planning processes for efficiency and consistency.
• Lead projects and coordinate with cross-functional partners to completion.
• Present results and recommendations to stakeholders and Finance leadership.

Skills

Financial modeling

Forecasting

Analytical skills

Advanced Excel

Communication

Collaboration

SQL

Power BI/Tableau

Education

Bachelor's degree in Finance/Accounting/Economics

Tools

SQL

Power BI/Tableau

Job description

Since opening our first self-storage facility in 1972, Public Storage has grown to become the world’s largest owner and operator of self-storage facilities. With thousands of locations across the United States and Europe and more than 170 million net rentable square feet, we are also among the largest landlords globally.

Recognized as a Great Place to Work by the Great Place to Work Institute, Public Storage is a member of the S&P 500 and FT Global 500. Our common and preferred stock is traded on the New York Stock Exchange.

As the nation’s leading self-storage provider, we are known for our iconic orange doors and our commitment to delivering simple, reliable storage solutions to millions of customers.

Job Description

The Customer Care Finance Manager will own key areas of financial planning, forecasting, modeling, reporting, and analysis for the Customer Care organization.

Reporting to the Director of Customer Care & Ancillary Business Finance, this role will analyze financial and operational performance, identify key drivers and trends, and provide recommendations to support business decisions across labor, productivity, vendors, technology, revenue, and customer experience.

The role will work closely with Customer Care, Workforce Management, and Operations to understand business performance and translate operational activity into financial impact. This includes supporting AI, automation, and technology initiatives through financial modeling, business cases, and ROI analysis.

The Manager will lead financial workstreams and projects, while working with the Director, Customer Care, and the broader Finance team on priorities and strategic initiatives.

What You’ll Do

• Own FP&A: Prepare and maintain budgets, forecasts, financial models, reporting, and analysis for Customer Care
• Analyze performance: Review financial and operational results, investigate variances, identify trends, and quantify key business drivers
• Partner with Operations: Work with Customer Care, Workforce Management, and Operations to understand volume, staffing, productivity, revenue, and cost drivers
• Support decision-making: Evaluate staffing needs, vendor costs, operational changes, and other business initiatives from a financial perspective
• Develop business cases: Build financial models and ROI analyses for AI, automation, technology, and other initiatives
• Improve reporting and processes: Enhance financial models, dashboards, reporting, and planning processes to improve efficiency, consistency, and scalability
• Manage projects: Lead assigned projects and deliverables, coordinate with cross-functional partners, and drive work through completion
• Communicate results: Present financial analysis, key findings, and recommendations to business stakeholders and Finance leadership

Qualifications

What We’re Looking For

• 7+years of experience in FP&A, finance, or a related field
• Bachelor’s degree in Finance, Accounting, Economics, or a related field required
• Strong financial modeling, forecasting, and analytical skills with advanced Excel proficiency
• Ability to analyze financial and operational data and clearly explain the drivers behind results
• Strong communication and collaboration skills with both Finance and non-Finance stakeholders
• Ability to manage multiple priorities and take ownership of projects and deliverables
• Strong problem-solving skills and attention to detail
• Experience with SQL, Power BI/Tableaupreferred
• Experience partnering with customer operations or workforce management is a plus
• Some travel may be required

Additional Information

One of our core values is working as OneTeam. We believe in the value of in-person collaboration while recognizing the importance of flexibility. Public Storage teammates are expected to work in the office five days per week, with the option to use up to three flexible remote-work days each month.

**Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future. We do not provide training plans or support for F-1 OPT, STEM OPT extensions, or future visa sponsorship.**

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