Customer Care Coordinator - Beau Rivage

MGM Resorts International; Biloxi (MS); Remote; USD 60,000 - 80,000; Full time

Job summary

MGM Resorts International is seeking a Customer Care Coordinator to enhance guest experiences through excellent service in Biloxi, Mississippi. This full-time role involves managing calls and assisting with reservations. Candidates should be detail-oriented with customer service experience and a high school diploma.

Benefits

Wellness incentive programs

Employee discounts on hotel, food, and entertainment

Free meals in the employee dining room

Health & Compensation Protection benefits

Professional development programs

Qualifications

• 1+ years of experience in a call center or customer service position.
• Proficiency in using fundamental computer tasks.

Responsibilities

• Manage inbound/outbound calls to assist guests with bookings.
• Greet callers and establish rapport with a professional tone.
• Identify customer needs and problem-solve.

Skills

Detail-oriented

Organizational Skills

Customer Service

Education

High School Diploma or equivalent

Job description

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Biloxi, Mississippi

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

As a Full-Time Customer Care Coordinator, you will set the stage for the guest experience with your welcoming voice and service. By understanding their unique stories and needs, you will own the guest experience to create WOW memories they will carry with them far and beyond their stay with us.

THE STARTING RATE: $16.00 an hour

Work Environment

• Currently, this is a work-from-home position that requires you to live in the state of Mississippi, within 50 miles of the property.
• You must have a distraction-free workspace and a reliable internet connection with a minimum of 300 Mbps bandwidth.
• Occasional in-person meetings may be required at the office or other locations.

The Day-to-day

• Manage inbound/outbound calls to assist guests with booking reservations for hotel, restaurant, entertainment, and special events.
• Greet callers, establish rapport, and project a professional tone and guest service standards.
• Identify customer needs, answer questions, and problem-solve; upsell opportunities when appropriate, always attempt cross-sell in cases when a specific request cannot be met.

The Ideal Candidate

• Excels under pressure and meets challenges head-on.
• Holds a High School Diploma or equivalent.
• Describes themselves as detail-oriented and highly organized.
• Exhibits 1+ years of similar experience in a call center or customer service position.
• Demonstrates proficiency in performing fundamental tasks on a computer.

The Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Health & Compensation Protection benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

View Job Description

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15084

Are you ready to JOIN THE SHOW? Apply today!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

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