Customer Care Coordinator

jushico; Arlington (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Disability Insurance

FSAs

Paid Time Off

Paid Holidays

401(k)

Job summary

Jushi Holdings Inc. in the United States is seeking a Customer Care Coordinator to deliver exceptional service in a fast-paced retail dispensary environment.

You will provide knowledgeable, professional, and accurate support while ensuring compliance with company policies and regulatory requirements. This role spans customer engagement, product education, POS transactions, telephone support, merchandising, and general store upkeep, with shifts rotating across stations.

Job description

Want to make a meaningful difference in people's lives while earning a competitive salary? At Jushi Holdings Inc. ") (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S.

The Customer Care Coordinator plays an important role in delivering exceptional customer and patient experiences within a fast-paced retail dispensary environment. This position is responsible for providing knowledgeable, professional, and accurate service while ensuring compliance with company policies, operating procedures, and applicable regulatory requirements.

Customer Care Coordinators support multiple areas of retail operations, including customer engagement, product education, point-of-sale transactions, telephone support, merchandising, and general store maintenance.

This is an active, customer-facing retail position that requires employees to rotate between various workstations and responsibilities throughout their scheduled shifts based on operational needs. The role involves frequent standing and walking, with occasional sitting depending on assigned responsibilities.

Successful candidates demonstrate adaptability, strong communication skills, attention to detail, and a commitment to providing outstanding service in a collaborative, compliance-focused environment.

Jushi offers a competitive benefits package designed to support the health, well-being, and financial security of our employees.

Eligible employees may have access to benefits including:

• Medical, dental, and vision insurance
• Life insurance
• Short-term and long-term disability coverage
• Flexible Spending Accounts (FSAs)
• Paid time off
• Paid holidays
• 401(k) retirement savings plan

Benefit eligibility and availability are subject to applicable plan terms, company policies, and employment classification.

ADDITIONAL DUTIES AND RESPONSIBILITIES

This job description is intended to provide a general overview of the responsibilities, qualifications, and physical requirements associated with the position. It is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of an employee in this role.

Job responsibilities, workstation assignments, operational expectations, and reporting relationships may change at any time, with or without notice, based on business needs and applicable law.

Employees may be assigned additional responsibilities consistent with the operational requirements of the retail environment.

EQUAL EMPLOYMENT OPPORTUNITY

Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by applicable federal, state, or local laws, regulations, or ordinances.