Customer Care Coordinator

New Mexico Piñon Coffee; Albuquerque (NM); On-site; USD 36,000 - 42,000; Full time

Job summary

New Mexico Piñon Coffee is seeking a Customer Care Coordinator to be the welcoming face of our Roastery Shop in Albuquerque, NM. You will handle daily shop duties, assist customers in finding coffee and gifts, and support order queries by phone and email.

The role emphasizes dependable, friendly service, independence, and a tidy shop environment, with opportunities to assist in simple Sales & Marketing tasks. Lift up to 30 pounds as needed.

Qualifications

• Experience in customer service or retail is helpful but not required.
• Must be dependable and punctual with daily responsibilities.
• Strong communication and welcoming demeanor are essential.
• Able to work independently and take ownership of duties.
• Comfortable using basic POS, email, and office systems.

Responsibilities

• Greet customers at the Roastery Shop and help them find coffee, gifts, and products.
• Handle daily shop sales, including opening, closing, purchases, and returns.
• Provide friendly, personal service to customers and get to know regulars.
• Keep the shop clean, organized, stocked, and inviting for shoppers.
• Assist with basic inventory, ordering, and product rotation.
• Answer phones and emails with questions and order support.
• Assist with customer concerns and connect customers to the right team member.
• Assist Sales & Marketing with simple customer-related projects.

Skills

Customer service

Communication

Organization

Reliability

Punctuality

Tools

POS system

Email tools

Office software

Job description

Position:Customer Care Coordinator

Location: Albuquerque, NM

Job Id:269

# of Openings:1

Are you a people person looking for a friendly, steady work environment where you can stay active, connect with customers, and take pride in making their day a little better?

New Mexico Piñon Coffee is looking for a dependable Customer Care Coordinator to be the welcoming face of our Roastery Shop. This is a great opportunity for someone who enjoys working with people, likes having a consistent routine, and wants a role where reliability, kindness, and good customer service matter.

You'll take care of the day-to-day Roastery Shop experience, helping customers find their favorite coffees and gifts, keeping the shop organized and inviting, and making sure everyone who visits feels welcome. You'll also help customers over the phone and by email with questions and orders.

What You'll Do

Welcome customers to our Roastery Shop and help them find coffee, gifts, and other products.

Handle daily shop sales, including opening, closing, purchases, and returns.

Get to know our customers and provide friendly, personal service.

Keep the shop clean, organized, stocked, and ready for customers.

Help with basic inventory, ordering, and product rotation.

Answer incoming phone calls and emails and help customers with questions and orders.

Assist with customer concerns and connect customers with the appropriate team member when needed.

Occasionally help the Sales & Marketing team with simple projects and customer-related tasks.

What We're Looking For

You don't need to be a coffee expert, we'll teach you what you need to know. We're looking for someone who:

Genuinely enjoys talking with and helping people.

Is dependable, punctual, and takes pride in being someone others can count on.

Is comfortable working independently and taking ownership of their daily responsibilities.

Is organized and pays attention to the little things that make a shop feel welcoming.

Communicates clearly and treats customers with patience and kindness.

Is comfortable learning basic point-of-sale, email, and office systems.

Has previous customer service, retail, hospitality, or office experience; helpful, but not required.

This position includes a comfortable mix of customer interaction, desk work, and light activity throughout the day. You must be able to lift or move items up to 30 pounds.

At New Mexico Piñon Coffee, our promise is to enrich people's lives through love of coffee. If you're looking for meaningful work, enjoy being part of a team, and like the idea of becoming a familiar, friendly face to our customers, we'd love to hear from you.