Customer Care Consultant

Jushi; Parma (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off

Job summary

Jushi Holdings Inc. is looking for a Customer Care Consultant in Parma, Ohio. The role involves providing exceptional customer service and education to clients in the cannabis industry. Candidates should be proficient in multitasking and possess excellent language skills.

Ideal applicants will have a High School diploma or GED, with preferred experience as a bilingual individual. A comprehensive benefits package, including Medical, Dental, Vision, and 401(k) is offered. Join a welcoming and diverse work environment.

Qualifications

• High School diploma or General Education Development (GED) required.
• Associate or Bachelor’s degree in any field preferred.
• Excellent computer, language, and reasoning skills.

Responsibilities

• Provide outstanding, accurate customer service to patrons.
• Lead tours of the sales floor within the store.
• Maintain cleanliness and organization of the store.

Skills

Customer service

Multi-tasking

Bilingual in Spanish

Computer skills

Education

High School diploma or GED

Associate or Bachelor's degree preferred

Job description

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. (CSE: JUSH, OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Consultant, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Consultant is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Consultant conducts day‑to‑day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the cannabis industry.

Do what you do best and earn a little extra — $3–$5/hour in tips. In addition to your base pay.

Responsibilities

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of the sales floor within the store, making product recommendations based on ongoing research of products available
• Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of the store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Operate cash register, computer‑based POS system, and cash drawer
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
• All other job duties as assigned

Qualifications

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Excellent computer, language, and reasoning skills
• Bilingual in Spanish preferred
• Excellent multi‑tasking skills over the phone
• Occasionally requires local travel, as needed

Physical Requirements

• Constantly perform desk‑based computer tasks
• Frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally twist/bend/stoop/squat, kneel/crawl

Benefits

We offer benefit packages that may include Medical, Dental, Vision, Life, Short‑ and Long‑Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

Jushi is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.