Customer Care Consultant

Renew Cannabis Co.; Oxford (OH); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Renew Cannabis Co. is looking for a Customer Care Consultant in Oxford, OH. In this Part-Time, Onsite role, you will deliver exceptional customer service to clients in the cannabis industry, assisting them telephonically and ensuring compliance with company policies.

The ideal candidate will possess strong computer skills and a High School diploma or GED, with a preference for higher education and bilingual abilities. Benefits packages may include Medical, Dental, Vision, and 401(k).

Qualifications

• High School diploma or General Education Development (GED) required.
• Associate or Bachelor’s degree in any field preferred.
• Excellent computer, language and reasoning skills.

Responsibilities

• Provide outstanding customer service to patrons.
• Lead tours of sales floor and make product recommendations.
• Operate cash register and POS system.

Skills

Excellent computer skills

Bilingual in Spanish

Multi-tasking skills over phone

Education

High School diploma or GED

Associate or Bachelor’s degree

Job description

Department: Retail Sales

Location: Oxford, OH

Commitment: Part-Time

Workplace Type: Onsite

As the Customer Care Consultant, your mission is to deliver exceptional customer service and patient service while educating clients. You will primarily assist patrons and patients telephonically, providing day‑to‑day phone support while adhering to company policy and industry regulations. The ideal candidate is focused on customer care within the cannabis industry.

Do what you do best and earn a little extra — $4–$6/hour in tips. In addition to your base pay.

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons, and promotions, encouraging memberships for medical guests
• Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Operate cash register, computer‑based POS system, and cash drawer
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
• All other job duties as assigned

WHAT WE ARE LOOKING FOR

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Excellent computer, language and reasoning skills
• Bilingual in Spanish preferred
• Excellent multi‑tasking skills over the phone
• Occasionally requires local travel, as needed

PHYSICAL REQUIREMENTS

• Constantly perform desk‑based computer tasks
• Frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally Twist/bend/stoop/squat, kneel/crawl

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

We offer benefit packages that may include Medical, Dental, Vision, Life, Short‑and Long‑Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.