Customer Care Center - Account Manager I - III - Commercial Lines

Cincinnati Insurance Company; Fairfield (OH); Hybrid; USD 50,000 - 80,000; Full time

Job summary

Join a leading company in insurance as an account manager where you'll engage with policyholders and agencies, using your expertise to provide exceptional customer service and manage insurance policies. Based in Fairfield, Ohio, this role offers a supportive environment and opportunities for professional growth.

Benefits

Annual cash bonus

Stock incentives based on performance

Flexible work options

Continuing education opportunities

Qualifications

• Active Property & Casualty Insurance License required.
• Experience with underwriting and risk selection.
• Ability to explain complex insurance issues simply.

Responsibilities

• Act as the primary contact for policyholders and agencies.
• Manage tasks effectively using time management skills.
• Underwrite and price policies with direct communication.

Skills

Customer Service

Time Management

Organizational Skills

Analytical Skills

Communication

Technology Proficiency

Education

High school diploma

Associate or bachelor’s degree

Tools

Insurance Software

Job description

MAKE A DIFFERENCE Share your talents and develop your skills as you build a career in a professional environment with a personal feel.

Description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. We’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Cincinnati Customer Care Center is currently seeking an account manager to handle policies serviced by the center on behalf of our independent agents. This position is based at our Headquarters in Fairfield, Ohio.

Many departments at our Headquarters offer hybrid work options, enabling associates to work from home several days a week, depending on role and responsibilities.

The pay range for this position is $50,000 - $80,000 annually, based on education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on performance.

Be ready to:

• Act as the primary contact for policyholders and agencies
• Resolve challenges creatively to provide superior customer service
• Manage tasks effectively using time management and organizational skills
• Explain coverage gaps and exposures clearly to insureds
• Underwrite and price policies, including direct communication with policyholders
• Use technology to analyze reports for profitability and pricing
• Maintain quality and efficiency of work
• Manage an assigned territory and volume
• Meet high demand within service standards while maintaining accuracy
• Assist in training new associates as needed

Be equipped with:

• Experience with underwriting and risk selection
• Valid Insurance Agent P&C License
• Ability to analyze situations and make decisions
• Skill to explain complex insurance issues simply
• Knowledge of coverage forms and company products
• Ability to work independently with attention to detail
• Proficiency with software and operating systems
• Flexibility and teamwork skills

Bring education and experience from:

• High school diploma required; associate or bachelor’s degree preferred
• Active Property & Casualty Insurance License
• Maintain license through continuing education as required

Enhance your talents

We promote lifelong learning, providing tools and training to help you succeed and grow into a trusted insurance professional, whether you’re experienced or new to the industry.

Enjoy benefits and amenities

We offer various benefits and amenities to support your well-being and satisfaction. Learn more about our packages.

Embrace a diverse team

We value diversity and provide equal employment opportunities regardless of race, creed, color, sex, gender identity, religion, national origin, age, disability, military or veteran status, pregnancy, AIDS/HIV status, genetic information, or other protected categories. Please review your rights under Federal Employment Laws.