Customer Care Associate - Remote Role

ihateironing; Miami (FL); Remote; USD 40,000; Full time

Job summary

Join a fast-growing company as a Customer Care Professional, ensuring excellent service and customer satisfaction. This fully remote position requires strong multitasking and communication skills, with opportunities for career advancement and a supportive work environment.

Benefits

Monthly health and fitness subsidy

Profit-related bonus opportunities

Company pension

Subsidized laundry and dry cleaning

Opportunities for advancement

Positive work environment

Qualifications

• Minimum two years of customer care experience.
• Comfortable handling 50+ calls daily.

Responsibilities

• Act as a liaison between customers, drivers, and dry cleaning partners.
• Troubleshoot and resolve issues as they arise.

Skills

Attention to Detail

Multitasking

Time Management

Reliability

Professionalism

Job description

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Are you passionate about providing excellent service? Are you a top performer in your current role? If so, join our award-winning Customer Care team and enjoy a great salary with opportunities for career growth.

About ihateironing:

We are an innovative, fast-growing company with big ambitions and multiple awards. We make busy people's lives easier: just press a button on our mobile app, and a professional arrives at your doorstep to pick up and deliver back your cleaned and ironed laundry the next day.

Customer Care Role:

Customer care is vital to our business. You will be a key part of our team, ensuring an excellent ihateironing experience. The role involves acting as a liaison between customers, drivers, and dry cleaning partners, troubleshooting and resolving issues as they arise.

Requirements:

• Minimum two years of customer care experience
• Excellent attention to detail
• Well-organized and punctual
• Reliable team player
• Skilled in multitasking and time management
• Honest and professional
• Willing to work hard and on weekends when needed
• Comfortable handling 50+ calls daily
• Proficient in addressing issues and complaints
• Ability to think independently and proactively
• Coordinate with dry cleaners and drivers to maintain service quality

Work Schedule:

Monday to Friday, with every other weekend required.

Benefits:

• $39,500 salary
• Monthly health and fitness subsidy
• Profit-related bonus opportunities
• Company pension
• Subsidized laundry and dry cleaning
• Opportunities for advancement
• Positive work environment
• Fully remote position
• Work every second weekend

Additional Details:

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industry: IT Services and IT Consulting

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