Customer Care Associate, Redi Carpet

HD Supply Management, LLC (USA); Stafford (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

HD Supply Management, LLC (USA) is seeking a Customer Service Associate to handle inquiries about product selection, services, and issues, leveraging knowledge of 20,000 products across three catalogs.

You will respond to orders and quotes by phone or email, ensure timely follow-up, support sales initiatives, research alternatives, and use our computerized system to track information and resolve problems. 0-2 years of experience preferred.

Qualifications

• HS Diploma or GED required.
• 0-2 years of experience in customer service or related area.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer orders and quotations via telephone, email, or written/faxed correspondence.
• Perform follow-up to ensure customer service expectations are met.
• Facilitate sales growth by adhering to department incentive programs.
• Research and suggest alternative products to customers.
• Provide product representation and support sales where appropriate.
• Use computerized systems to track information and troubleshoot.
• Resolve customer issues including credit concessions.

Skills

Customer service

Communication

Product knowledge

Inquiry handling

Sales support

Education

HS Diploma or GED

Tools

CRM system

Job description

Job Summary

Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.

Major Tasks, Responsibilities, and Key Accountabilities

• Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
• Performs necessary follow-up to ensure customer service expectations are met.
• Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
• Researches and suggests alternative products to customers.
• Provides representation of products, increasing sales wherever appropriate or as requested.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Resolves customer issues including issuance of credit concessions.
• Refers complex, non-standard problems to supervisor.

Nature and Scope

Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor. Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor. None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. No travel required.

Education and Experience

HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

At HD Supply, we believe that our core purpose is to improve our associates’ lives and equip them with the tools needed to provide exceptional customer experiences every day. As one of the largest industrial distributors in North America, we enable our customers’ success by consistently delivering what they need, where and when they need it.

HD SUPPLY has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO). With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products – all at competitive prices. Combine this with our industry-leading, value-add services – including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions – and you can see why our more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done.